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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.92 (194 reviews)

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3.56

Based on 194 reviews, last reviewed 23rd Jan 2025

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

50%

25%

16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Aviva group is rubber in Uk just plain with HSBC ban... Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property Reviewed on: 23rd January 2025

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (194)

Review of the Aviva, Home Insurance:

Disgraceful treatment from Home Claims

We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfall to call it a 'wet storm' and put the claim to the next stage. They then sent a Surveyor out and on his arrival he said the claim will not be put through, this was before he even inspected the roof. He said there was not enough wind! Then, without permission and asking him not to, he climbed on the roof, and then caused more damage. Then said it was all wear and tear. We were on the phone 18 consecutive work days, for hours and hours each day, to be told different reasons for declining the claim. Over 25 hours of calls. They also admitted no liability for the extra damage caused by someone they sent out. The Managers at Claims failed call backs for over a week and when they eventually did call they denied everything, saying somethings didn't actually happen despite us having witnesses. This is the home of a rece tly widowed, very elderly, vulnerable and disabled person. The Claims Dept showed absolutely no compassion or care whatsoever. After we made an official complaint about it all, the Claims Complaint team almost blamed us for wasting their time! The entire thing was a quite horrific experience, and extremely stressful, day after day. I have to say that Customer Services were very nice, and Mangers in that Dept called it "unacceptable" and "unbelievable". Unfortunately they have no say in the Claims Dept.! Do not insure with this company as they will try anything to decline a claim if it involves any sort of roof leak. We also believe they are untrustworthy Reviewed on: 26th October 2024

Aviva House Insurance

Great prices and good customer service. Provide all you need to insure your home and contents. Reviewed on: 9th August 2017

Worth every penny!

Aviva has the best customer service I've ever experienced from an insurance company. This accompanied with their competitive quotes and discounts for other insurances with them makes them my chosen insurance company every time! Reviewed on: 3rd August 2017

Well priced and great service for Landlords

I have used Aviva for a number of years for buildings' insurance on a rental property and have always been pleased with the service and cost. Reviewed on: 2nd August 2017

Great

Never had to claim but still good price for good cover Reviewed on: 1st August 2017

Unlimited cover even if flooded

I renewed as it's 5 star defacto & give unlimited cover along with case of a pipe bursting etc. They gave me discount to give me the best price very pleased! Reviewed on: 31st July 2017

The are Accommodating on requirements

One of the few that covers everything we wanted the insurance to cover. Great online website easy to use and choose Reviewed on: 29th July 2017

Great Value For Money

Having got my first home I needed home insurance for the first time. Aviva were great value for money and were easy to understand. No messing about. I would totally recommend them if you are looking for simple, straight forward, home insurance. Reviewed on: 26th July 2017

excellent saving

after shopping round for car insurance Aviva offered me a great deal! A week later my current home insurance company gave me my renewal quote,so I thought i'd give Aviva another go.Their quote was 500 pounds cheaper and took 5Minutes to set up!! thanks aviva Reviewed on: 22nd July 2017

Accessible and accommodating Aviva

I've used various comparison websites over the years for insurance quotes but I've recently returned to Aviva for my house and car insurance. The great thing is that you can speak to someone who is very customer focused and understands your request properly. Once your a customer you can access your account online which even for a Luddite like me is easy to work your way round. I certainly have found them competitive but also accommodating and I've already recommended other family members. It takes the stress out of the annual renewals. Reviewed on: 21st July 2017

seems like good value - get multiproduct discount

having life, car and home insurance with Aviva means that we get a multi product discount which makes it really good value for us. Have never had to claim but i would like to think the customer service would be good if we did need to. Reviewed on: 17th July 2017

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