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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.97 (191 reviews)

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3.69

Based on 191 reviews, last reviewed 6th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

51%

25%

15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Untrustworthy. Uncaring. Appalling. Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 we... Read more Reviewed on: 6th November 2024

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (191)

Review of the Aviva, Home Insurance:

Bas Advice Given

Has home insurance with them and my laptop got knocked off the kitchen table onto the hard floor. I contacted them and the person I spoke too stated that I didn't have the laptop insured for outside the home, I stated it wasn't outside the home when the accident happened, but he said I couldn't claim. I called them the next day to query the previous call as I was angry and stated the same issue that I had and they stated that it was covered in the home!!! Never take their word as final as I knew I was covered. Reviewed on: 12th September 2016

Helpful and professional in dealing with requirements

Helpful and professional in dealing with requirements Reviewed on: 24th August 2024

Competitive House and Contents Policy

Regularly provide competitive House and Contents Combined Policy prices. These are one of several firms I constantly rotate my policy with to maximise cashback sites. Reviewed on: 23rd August 2024

Good customer care

Helpful when a runner-up an easy process Reviewed on: 23rd August 2024

Customer service is top level

They have great customer service and competitive prices. Reviewed on: 23rd August 2024

Great option for a non-standard build

I had a very non-standard build house and they were quite literally the only insurance company that didn't just throw on a huge premium. Plus the whole apply/manage side of things was really straightforward Reviewed on: 23rd August 2024

Good rate, easy to use, customer service seems to wo...

Good rate, easy to use, customer service seems to work well. Reviewed on: 23rd August 2024

Affordable great!

The price is great and everything you need for content insurance. It has pleasant staff at the end of a phone and affordable. I shopped around but even getting a bit more for more expensive price didn’t sway me. Easy to understand process to apply and no hidden extras, but haven’t had to claim. Very pleased Reviewed on: 23rd August 2024

cheapest repair & still not right 8 years later

having had a flood, no work to dry the house was started for 3 months, the repair work was cheap and shoddy (the floor was relaid 6 times!!!). At ALL times I saved them money by not moving out to a hotel, etc. Reviewed on: 1st August 2024

Quote for 2024 is up almost 25%.

Quote for 2024 is up almost 25%. Reviewed on: 19th June 2024

Very helpful

Aviva have been very helpful with adding specific items onto our home insurance with a larger value Reviewed on: 24th May 2024

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