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Aviva: Pension reviews

Name: Pension
Rating: 2.02 (164 reviews)

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1.97

Based on 164 reviews, last reviewed 16th Apr 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

70%

Latest highest rating:

5

Traditional and basic Great company. They have many services and their size offers security and trust. Most functions need to be done by phone as their online services are ... Read more Reviewed on: 16th April 2025

Latest lowest rating:

1

6 months and still waiting for my cash withdrawal fr... 6 months and still waiting for my cash withdrawal from my pension, excuse after excuse, the advice us on to avoid scams, pity no-one adviced me about... Read more Reviewed on: 26th March 2025

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Aviva Pension reviews (164)

Review of the Aviva, Pension:

Stakeholder Pension with Aviva experience

I started a pension via Aviva through my workplace whom chose Aviva for their low charge Stakeholder Pension with lifestyle options. I have now contributed for the past three years directly from my Pay and I can simply log in via Aviva website to check on my latest Statement. A few times I required further information regarding my plan I have wrote to customer services via e-mail or instant chat and have always received a fast and useful response to my question. Overall a very simple and easy set up , friendly and with low management charges is perfec for me. Reviewed on: 6th November 2015

Aviva fund genocide

I have a company pension with Aviva but I'm very upset they invest in and support the genocide in Palestine where living people are being run over in bulldozers and people literally starving to death are being shot while they wait for a bag of flour. I wrote and complained to them about this and they didn't even both to contact me back at all. Reviewed on: 29th February 2024

Had an old pension with Aviva - was only worth 3k.

Had an old pension with Aviva - was only worth 3k. Applied to lift the money in October 2023 and I'm still waiting. Correspondence has been terrible. I would honestly never recommend them to anyone! Next step is the Financial Ombudsman office. Reviewed on: 18th January 2024

Quoted experience not printed wipe out

Quoted experience not printed wipe out Reviewed on: 4th January 2024

Aviva Dont Pay Up

Waited nearly 2 months and many deadlines for my Aviva pension and still waiting. 3 missed deadlines for my pension and lump sum to start. Had my money 25+ years and obviously dont want to part with it. Reviewed on: 27th October 2023

Pension

Can't get through on phone been waiting for 1'5 hours then cut of .phoned again on hold for a hour .get me to the team joke must be playing football got my pension just need a yes or no have you received email rubbish Reviewed on: 11th October 2023

hopeless until I mentioned pensions ombudsman

I filled in Aviva's online form to have my Royal London pension transfered to Aviva. Royal London wrote to me that they had sent the money to Aviva. I waited for the money to appear in my Aviva pension account. Nothing happened. I used Aviva's online message service to ask what had happened to my money. I got a reply saying it would be sorted by a particular date. I waited. Nothing happened. I sent an email reminding them of their promise, and asking where my money was. I got an automated "we have received your email..." reply. I waited. Nothing happened. I rang them up. I was told that my money was in a holding account because Royal London had not sent an ORIGO form despite numerous requests from Aviva, and it would be illegal for Aviva to put the money in my account. I mentioned the Pensions Ombudsman. The operative asked me to hold the line while she consulted her manager. She said they didn't need more information from Aviva and they would go ahead and put the money in my account, and send me the documentation. The money arrived next day. Reviewed on: 17th September 2023

Happy covered golfer

Seamless from start to finish when dealing with any issues arising Reviewed on: 8th September 2023

Zero Response To Emails

Poor performance is one thing, but when I notified them of my wish to transfer my fund to a SIPP, zero response to my emails. My SIPP provider has had the same lack of response. Three weeks and counting. Reviewed on: 30th August 2023

Pension

Excellent customer service when I wanted a quote for my pension Reviewed on: 29th August 2023

Great company

Got my pension with Aviva and their communications are very good. Reviewed on: 25th August 2023

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Aviva: Pension reviews

No new 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Aviva Pension reviews (164)

Stakeholder Pension with Aviva experience

Aviva fund genocide

Had an old pension with Aviva - was only worth 3k.

Quoted experience not printed wipe out

Aviva Dont Pay Up

Pension

hopeless until I mentioned pensions ombudsman

Happy covered golfer

Zero Response To Emails

Pension

Great company

Do you have a different Aviva product?

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