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Aviva: Pension reviews

Name: Pension
Rating: 1.99 (159 reviews)

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1.94

Based on 159 reviews, last reviewed 13th Jan 2025

80% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

70%

Latest highest rating:

5

Aviva provide a great SIPP. Aviva provide a great SIPP. Easy to access and use online with lots of information provided along with a safe place for all online correspondence. Reviewed on: 13th January 2025

Latest lowest rating:

1

Poorest investment pension returns Having invested for around 15 years and year on year investment loss. Nearly 40pc. And that on money put in. With no returns. Now fees are eating at w... Read more Reviewed on: 22nd December 2024

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Aviva Pension reviews (159)

Review of the Aviva, Pension:

Poor performance and playing on fancy web site

Aviva have lost over 25 percent of my pension in two years and predict more. Throwing good money after bad they still tske same fees I’m moving adap Reviewed on: 28th August 2022

frustration personified

Been trying to switch investment funds in my pension for several weeks now. Was told prosed funds selected were not permissible in my pension type (sipp). asked for a listing of what funds were permissible, only to receive confirmation that my selection was correct. Can't get any progress from Aviva on this matter, effectively trapped in poorly performing funds with no answers to my queries apart from a couple of mailed letters that merely confirm my disbelief in trying to deal with customer service reps who appear to be following a failed script. Reviewed on: 3rd April 2023

Liars

I have been promised call back and they never materialise the latest being today and no call from a manager as promised. I am told a different story every time despite having emails saying something different. If this is how they treat a dying man god help you all. They could be responsible for me not being able to fulfill my dying wish. Well done Aviva Reviewed on: 28th March 2023

Useful app with good customer service

An app which allows you to integrate all Aviva services at. Single place Reviewed on: 14th March 2023

Unsure as pensions are confusing!

I have a small pension here from a secondary job. Whilst I accept it isn't as good as my NHS pension, it perhaps doesn't seem like it will be as fruitful as my NHS one. The online service is good, with lots of information though. Easy to change beneficiaries, age to claim pension etc - much easier than NHS pensions! Lots of emails too, whereas nothing from NHS Pensions! Reviewed on: 13th March 2023

Great pensions

Great pension and product. Staff are very helpful and knowledgeable Reviewed on: 6th March 2023

Useless

I have been trying to get my pension. They have you on hold for over one hour every time you phone. Once you get through they transfer you to a different department still waiting for them to sort it out. Reviewed on: 17th February 2023

Making contact

Avoid like the plague, 3 days in a row I’ve been trying to discuss my pensions and been on hold over an hour each time and have not yet been able to talk to a person. I want my money this rate I’ll be in my box before I get to speak to anyone. Bloody ridiculous. Ombudsman I think next step Reviewed on: 10th February 2023

Impossible to draw pendion

Tried for 3 months to get a small pension of £2000. Dreadful customer service over an hour on hold. Constant delays after sending forms ,signed for, to make sure they received them. Complaints ignored not interested. Husband did eventually get his pension. After constant delay. My small sum is still not paid. Would never recommend this company. Have also spoken to many people having same problem. Mix of inefficiency and holding on to peoples money for gain I suspect.Thank goodness I did not have substantial pension with them. I have a teachers pension this was so easy to claim. Reviewed on: 5th February 2023

Worrying

Invested 166k in Jan 2020, now worth £163K (Jan 2023) - Mercer Diversified Retirement Code: GS2078491_01 Reviewed on: 30th January 2023

Pension performance 2022

Just received my pension statement that shows the value has dropped by nearly 25% in a low risk fund. This can only be through utter negligence and incompetence and Aviva owe all pension holders an explanation, apology and restitution, none of which will happen. I suspect the Execs remain happy though while they presided over what is best described as a fully predicable car crash. Reviewed on: 25th January 2023

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