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Aviva: Pension reviews

Name: Pension
Rating: 1.97 (158 reviews)

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1.88

Based on 158 reviews, last reviewed 22nd Dec 2024

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

71%

Latest highest rating:

5

Good experience good Customer service on the telephone. Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024

Latest lowest rating:

1

Poorest investment pension returns Having invested for around 15 years and year on year investment loss. Nearly 40pc. And that on money put in. With no returns. Now fees are eating at w... Read more Reviewed on: 22nd December 2024

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Aviva Pension reviews (158)

Review of the Aviva, Pension:

Unsure as pensions are confusing!

I have a small pension here from a secondary job. Whilst I accept it isn't as good as my NHS pension, it perhaps doesn't seem like it will be as fruitful as my NHS one. The online service is good, with lots of information though. Easy to change beneficiaries, age to claim pension etc - much easier than NHS pensions! Lots of emails too, whereas nothing from NHS Pensions! Reviewed on: 13th March 2023

Liars

I have been promised call back and they never materialise the latest being today and no call from a manager as promised. I am told a different story every time despite having emails saying something different. If this is how they treat a dying man god help you all. They could be responsible for me not being able to fulfill my dying wish. Well done Aviva Reviewed on: 28th March 2023

Useful app with good customer service

An app which allows you to integrate all Aviva services at. Single place Reviewed on: 14th March 2023

Great pensions

Great pension and product. Staff are very helpful and knowledgeable Reviewed on: 6th March 2023

Useless

I have been trying to get my pension. They have you on hold for over one hour every time you phone. Once you get through they transfer you to a different department still waiting for them to sort it out. Reviewed on: 17th February 2023

Making contact

Avoid like the plague, 3 days in a row I’ve been trying to discuss my pensions and been on hold over an hour each time and have not yet been able to talk to a person. I want my money this rate I’ll be in my box before I get to speak to anyone. Bloody ridiculous. Ombudsman I think next step Reviewed on: 10th February 2023

Impossible to draw pendion

Tried for 3 months to get a small pension of £2000. Dreadful customer service over an hour on hold. Constant delays after sending forms ,signed for, to make sure they received them. Complaints ignored not interested. Husband did eventually get his pension. After constant delay. My small sum is still not paid. Would never recommend this company. Have also spoken to many people having same problem. Mix of inefficiency and holding on to peoples money for gain I suspect.Thank goodness I did not have substantial pension with them. I have a teachers pension this was so easy to claim. Reviewed on: 5th February 2023

Worrying

Invested 166k in Jan 2020, now worth £163K (Jan 2023) - Mercer Diversified Retirement Code: GS2078491_01 Reviewed on: 30th January 2023

Pension performance 2022

Just received my pension statement that shows the value has dropped by nearly 25% in a low risk fund. This can only be through utter negligence and incompetence and Aviva owe all pension holders an explanation, apology and restitution, none of which will happen. I suspect the Execs remain happy though while they presided over what is best described as a fully predicable car crash. Reviewed on: 25th January 2023

do not use this company

very bad company almost impossible to get through on the phone at times avoid . Reviewed on: 23rd January 2023

My worst investment decision ever.

What can you say about a pension company that over a period of the lowest interest rates in history would have been comprehensively thrashed by a building society savings account! Put your money somewhere else, anywhere else. P.S. I have given them 1 star because I had to. Reviewed on: 19th January 2023

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