Write a review

Bank of Scotland: Cash Account reviews

Name: Cash Account
Rating: 4.11 (53 reviews)

View other Bank of Scotland products

4.06

Based on 53 reviews, last reviewed 6th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

58%

21%

Latest highest rating:

4

This is my direct debit account. This is my direct debit account. Keeps everything organised. Reviewed on: 15th February 2024

Latest lowest rating:

2

Customer Service There appears to be a lot of confusion, amongst both customers and staff, as to what HBoS actually is and who the driving force is, is it Halifax is i... Read more Reviewed on: 13th January 2022

Read all reviews See your review

About this product

Bank of Scotland Cash Account reviews come from people like you! With so many different current accounts now available, you can read these honest Bank of Scotland Cash Account reviews to find out what life as a Bank of Scotland customer is really like. And remember, if you are a Bank of Scotland customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Bank of Scotland Cash Account reviews. Together, we can make financial services work better for everyone.

Bank of Scotland Cash Account reviews (53)

Review of the Bank of Scotland, Cash Account:

Excellent customer service

Easy to contact local branch by phone, helpful staff, and clean bright premises. Safe out of hours ATM access. Reviewed on: 18th January 2016

They are very friendly bank

They are very friendly and good with dealing with money problems Reviewed on: 6th March 2025

This is my direct debit account.

This is my direct debit account. Keeps everything organised. Reviewed on: 15th February 2024

Friendly, helpful and reliable

Bank of scotland provide me with an easy to mange current account with a comfortable overdraft facilty. Excellent email and text communications. Reviewed on: 9th April 2023

Good service from bank of Scotland

Happy with my bank of Scotland experience, great app, clear communications, good customer service Reviewed on: 9th March 2023

Current account

A very well run account with a straightforward overdraft process(rarely needed now!) What a difference from the shambolic days of HBOS!! Reviewed on: 30th April 2022

Always so easy to get through to customer service

Fab bank to be with. So easy to get in touch with any quieries or if your worried about scams etc. I like that you can text them and go about your day whilst they respond. A* customer service Reviewed on: 3rd April 2022

Easy bank to deal with

Mostly online however when I go into a branch, and amazingly there is one fairly local to me I am greeted with a smile, a good morning how may I help and generally I leave confident that the service provided was just what was needed. Reviewed on: 31st March 2022

Customer Service

There appears to be a lot of confusion, amongst both customers and staff, as to what HBoS actually is and who the driving force is, is it Halifax is it Bank of Scotland or Lloyds. This leads to a huge amount of confusion with regards to products and contact details. A lot must improve immediately or a lot of custom will be lost. Reviewed on: 13th January 2022

Steeped in mediocrity

This institution exemplifies the ignorance, mediocrity, and condescension of your governing class. Reviewed on: 12th January 2022

Ok online, lousy in person

Online banking is easy enough for those with the facilities and skills, but there are no rural branches open now in our area and in-person banking is impossible for ill or elderly, especially with appalling public transport. Many of us still use cheques, do not use mobiles and have little aptitude with the internet. Reviewed on: 12th January 2022

Do you have a different Bank of Scotland product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Student Current Account
from TSB 4.19 from 6 reviews
Current Account
from Barclays 4.45 from 4845 reviews
Classic Account
from Lloyds Bank 3.94 from 726 reviews

There's still more to see!

Bank of Scotland has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub