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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.99 (301 reviews)

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3.91

Based on 301 reviews, last reviewed 15th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

2

I could to use credit card only month and card suspe... I could to use credit card only month and card suspended, why i don't know because i used only about 60%. In future I'll refuse Barcklay service. Reviewed on: 15th January 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (301)

Review of the Barclaycard, Platinum Credit Card:

Generally good but some issues using it abroad

I have had this card for several years but I have had a few issues with it. Barclaycard say that you don't need to inform them if you are going away yet I always do as I choose not to take my mobile or computer with me when I travel abroad so I can't be contacted. One example of a problem was that after a trip to Iceland I came home to find several messages left on my landline to say someone had attempted to use my card fraudulently. I cancelled the card, paid for a credit check and worried a lot about what may happened but it eventually turned out that it was when my partner and I had had several unsuccessful attempts at using a 'pay at the pump' petrol station in Iceland. Yet Barclaycard hadn't previously been able to give us any details of the so called 'fraud' which caused us so much worry. I ended up taking out another credit card with a different company just to use abroad that allows you to put your travel details into their website. Other than that they are a good card provider. I can't comment on their interest rates as these days I just use it as a safe way to pay online and I pay the bill immediately. Reviewed on: 6th May 2016

Easy to manage, generous offers

Find the app very easy to navigate. Like that statements are paperless. I often get good offers and the balance transfer fee is lower then other cards I have. All round great product! Reviewed on: 11th July 2020

If I could leave a score of zero I would. In fact -100 might be more accurate.

If I could give zero I would. Absolutely appalled by Barclaycard's customer service or lack thereof over the last three months. Not only is it impossible to actually get through to them (as you'll read in many reviews below), you send a secure message online where it clearly states they will respond in 24 hours and you either get a generic "we've forwarded this on" message or nothing for 4 days. Then when you do get a reply they haven't even done what you asked them to do. I phoned the number I was given by Barclays for their complaints line and guess what?! The complaints department is closed due to Covid 19!! What a surprise. They currently owe me £2,000 which is sat on my credit card (having received a refund through my travel provider eventually) and yet they seem incompetent or unwilling to refund that credit to my bank account - which you guessed it, is a Barclays account. If I was sat on £2,000 on their money you can bet your bottom dollar I'd be in all sorts of trouble. Absolute joke and will be leaving Barclaycard as soon as I get my money back!!!!!!!!!!!!!! Reviewed on: 2nd July 2020

No Customer Service at all

It was bad before, but now it is non-existent. Just wasted 1hr30 minutes on hold before I gave up. The only reason I waited that long is because they also ignore their secure message service... supposed to reply in 24 hrs, I reminded them after 5 weeks and they ignored this as well... I am insulted by such obvious disregard for customers they claim to value so much! Reviewed on: 27th June 2020

Worst credit card in the world.

No customer service at all , spend hours on my phone trying to contact Barclays. Reviewed on: 27th June 2020

Worst company ever

Because of their technical issues and inability for me to contact them they left an erroneous late payment on my credit report. Spent weeks trying to contact them, went into branch, raised complaints and never heard anything. I can contact Halifax in under 5 mins. Got rejected for our mortgage today, estimated cost of £8k because of their incompetence. My complaint will be being escalated to the FCA. DO NOT USE THEM. Reviewed on: 26th June 2020

Excellent for using abroad

No charges on cash withdrawals or transactions overseas, highly recommended for those who work overseas regularly Reviewed on: 17th June 2020

Good card to have.

A good card to have, your flexible friend, covers you for all your purchases. One to count on Reviewed on: 10th June 2020

Excellent customer service and great credit card

This was my first ever credit card, they gave me a good limit with fantastic deal on interest as I had been a loyal Barclays customer for 10 years. Reviewed on: 3rd June 2020

Customer friendly credit card

I have had quite a few (probably too many) credit cards in my lifetime and Barclaycard has been the simplest, and customer friendly service I have experienced overall. Anything I needed to do with my card, whether that's to change my direct debit or organise a balance transfer etc, it has been very smooth process with no fuss. I've had no issues at all and I'm a very happy customer. Reviewed on: 29th April 2020

No complaints

I haven't had a bad experience with Barclacycard, but I haven't yet had any need to liaise with their customer services about anything. That is where you really find out what a company is like. The online banking works well and is user-friendly. Barclaycard also offer regular balance transfer deals to existing customers. No plans to move to a different provider any time soon. Reviewed on: 27th April 2020

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