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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.98 (313 reviews)

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3.87

Based on 313 reviews, last reviewed 17th Jun 2025

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

21%

10%

13%

Latest highest rating:

5

Rewarded with cashback for using Rewarded with cashback for using Reviewed on: 17th June 2025

Latest lowest rating:

1

Barclaycard slashed my creditcard limit from £5800 t... Barclaycard slashed my creditcard limit from £5800 too £1300 in the first instance which was very close to what I had accumulated on the card, without... Read more Reviewed on: 12th June 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Barclaycard Platinum Credit Card reviews (313)

Great credit card

Great credit card with manageable credit limit, good online app and customer service Reviewed on: 31st March 2022

Barclaycard services

I have been dealing with barclaycard services over a decade and recently they have been awful in terms of the services and resolution to complaints. Reviewed on: 17th March 2022

Buna

Multumit de toată experiența cu banca Reviewed on: 3rd March 2022

Make Barclay Card Your Choice

Low interest rates & excellent online services Reviewed on: 28th February 2022

Good service

Problem solvers when you’re not treated fairly. Reviewed on: 23rd February 2022

Arrogant customer service agent

I sought some clarification on a transaction a while ago. Person I dealt with was so arrogant and annoying. He was adamant he was right and I was wrong. He even got angry with me for asking him to repeat himself and for asking his name! When I complained to someone in his department I was told I wouldn't be getting a call back to tell me about the outcome of my complaint!!!! Reviewed on: 8th February 2022

Extreme delay with Section 75 claim

Made a Section 75 claim on my Barclaycard Platinum Visa card some three weeks ago. Did not hear anything and could not get through on the phone - after multiple attempts manged to speak to someone on the Consumer Credit Card Team who could not find me on the system but suggested that my letter had been forwarded to another team that deals with Section 75 claims and which is currently working through a backlog dating from late December. I was told that I might have to wait twelve weeks for a reply! If this is the case then there is something seriously wrong with Barclaycard. Or are they going to blame it all on Covid? Reviewed on: 31st January 2022

Another good credit card

Good and fair interest rate with a good easy to use app Reviewed on: 25th January 2022

False information and lies

So I only got a Barclaycard 4 days ago and it is quite unbelievable how many times I phoned because they asked ,and yet total time either on hold or listening to music before they hung up got to over 8 hours,I was given wrong information regarding balance transfers, withdrawal, rates and promised call backs ?? I had the embarrassing situation of transaction declined yet money available,I had the lady on the phone saying she filed a complaint and would receive a call back today definitely yet that was 61/2 hours ago and just found out she actually lied No complaint filed,no call back and offered me a£50 gesture of goodwill to go away!!! While employees work from home,I understand but giving false or wrong information has consequences,and mine were very stressful and not happy ones Would I continue with them I doubt it at some stage All you want is good efficient,honest correct information not much more ,and don't get me wrong 90% are fantastic but clearly some are not interested in customer service Reviewed on: 23rd January 2022

Do Not Bother

I’ve been with Barclays and Barclaycard for over 25 years you would think they would treat such a good customer well - no absolutely dreadful I don’t recommend them at all Reviewed on: 13th January 2022

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