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Christina Stone

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Review of the Barclaycard, Platinum credit cards:

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If I could leave a score of zero I would. In fact -100 might be more accurate.

If I could give zero I would. Absolutely appalled by Barclaycard's customer service or lack thereof over the last three months. Not only is it impossible to actually get through to them (as you'll read in many reviews below), you send a secure message online where it clearly states they will respond in 24 hours and you either get a generic "we've forwarded this on" message or nothing for 4 days. Then when you do get a reply they haven't even done what you asked them to do. I phoned the number I was given by Barclays for their complaints line and guess what?! The complaints department is closed due to Covid 19!! What a surprise. They currently owe me £2,000 which is sat on my credit card (having received a refund through my travel provider eventually) and yet they seem incompetent or unwilling to refund that credit to my bank account - which you guessed it, is a Barclays account. If I was sat on £2,000 on their money you can bet your bottom dollar I'd be in all sorts of trouble. Absolute joke and will be leaving Barclaycard as soon as I get my money back!!!!!!!!!!!!!! Reviewed on: 2nd July 2020

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