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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.99 (301 reviews)

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3.91

Based on 301 reviews, last reviewed 15th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

2

I could to use credit card only month and card suspe... I could to use credit card only month and card suspended, why i don't know because i used only about 60%. In future I'll refuse Barcklay service. Reviewed on: 15th January 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (301)

Review of the Barclaycard, Platinum Credit Card:

Generally good but some issues using it abroad

I have had this card for several years but I have had a few issues with it. Barclaycard say that you don't need to inform them if you are going away yet I always do as I choose not to take my mobile or computer with me when I travel abroad so I can't be contacted. One example of a problem was that after a trip to Iceland I came home to find several messages left on my landline to say someone had attempted to use my card fraudulently. I cancelled the card, paid for a credit check and worried a lot about what may happened but it eventually turned out that it was when my partner and I had had several unsuccessful attempts at using a 'pay at the pump' petrol station in Iceland. Yet Barclaycard hadn't previously been able to give us any details of the so called 'fraud' which caused us so much worry. I ended up taking out another credit card with a different company just to use abroad that allows you to put your travel details into their website. Other than that they are a good card provider. I can't comment on their interest rates as these days I just use it as a safe way to pay online and I pay the bill immediately. Reviewed on: 6th May 2016

Treat customers unfairly

Despicable, borderline illegal, treatment of customers. As a loyal customer of over 20 years I asked to switch to a more suitable card and was told I wasn't allowed and had to close my account for 6 months and reapply. Using their Platinum card meant high interest and no benefits. I wanted to switch to their Platinum Cash Plus (cashback and better travel fees) but was refused on the grounds of being an existing customer. On complaining, I was told they were going to close the complaint immediately as 'there was no way they would change their policy'. Took 15 minutes on a call to finally get my account closed after 3 people asked me to repeat why I was leaving. Website is a nightmare to use. Recent changes to the login process are unbearable and whenever I try to pay in full it tells me that would put my account in credit. I have to guess how much I can pay off without triggering the error message. Moved to First Direct who treat their customers fairly and with respect. Won't be using Barclaycard ever again. They treat their customers with contempt, as if we don't have any choice as consumers. It's not the 80s anymore Barclaycard. Reviewed on: 30th March 2019

RIP off

I got my Barclay card in 2016 I was told it was a min payment of £5 when I applied for the card , throughout the years every month I would receive a late payment charge even though I pay it on time , when I called to find out why , I was told I was provided with false information , and have been over charged £300 , after a hour on the phone going through every single statement over 3 years I was fully reimbursed, absalutly shocking Reviewed on: 7th March 2019

High minimum repayments but good overall!

I find that the minimum payments on Barclaycard are a lot more than other credit card companies. They do tend to put limits up regularly and this can be a down side to having one if you are not responsible when using the card. Overall I like the freedom of having my Barclaycard for emergency use! Reviewed on: 10th February 2019

Card Services

Since l have this card l have enjoyed unlimited shopping home and when l am on holiday. It is very rewarding and l will recommend Barclayscard for everyone as it is very convenient to carry around. Reviewed on: 2nd February 2019

Bulgaria

Perfect for us Reviewed on: 30th January 2019

The best banking app in the market.

It's fab! The customer experience and functionalities offered are on the spot. Reviewed on: 29th January 2019

Just spot on, quick and easy

Very good service, all clear and simple. Reviewed on: 16th January 2019

Easy to use and flexible card - I would recommend

Great customer service, very helpful and they offer many options to you. There is also many ways for making your repayments. Reminders on your phone that your payment is due which is so useful. Only negative point is that I am not aware of any customer rewards or benefits programme that would make it a better customer experience (there may well be one). Reviewed on: 13th January 2019

Excellent company, great app

Have had this card for around 5 years. Good company and great app with contactless! Reviewed on: 13th January 2019

Great Product

Great service, great protection and great rates Reviewed on: 13th January 2019

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