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Barclaycard: Platinum credit cards reviews

View other Barclaycard products
4.06
Based on 337 reviews, last reviewed 3rd Sep 2026
14% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
54%
See only 4 star reviews
21%
See only 3 star reviews
9%
See only 2 star reviews
3%
See only 1 star reviews
13%

Latest highest rating:

5

Barclaycard Platinum - Flexible, fast and fair It was an easy application process, the app is excellent. Reminders are frequent and the limit was as generous. They offer cashback perks as well. All... Read more Reviewed on: 3rd September 2026
Phil J's avatar
Phil J

Latest lowest rating:

1

Stay Away - you are better off elsewhere The application process was easy and quick. that's where positives stopped. The card didn't arrive, rang the customer service team they said they can'... Read more Reviewed on: 18th August 2026
Ben D's avatar
Ben D
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About this product

Barclaycard Platinum credit cards are designed for purchases and balance transfers.

You can get 0% on spending and balance transfers across a range of terms. Depending on the Barclaycard Platinum credit card you choose, you may be charged a balance transfer fee.

Barclaycard Platinum credit card reviews help you find out what it’s really like to be a customer. If you’ve used Barclaycard before, you can also leave a review and share your experience.

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Barclaycard Platinum credit cards reviews (337)

always helpful

5
Had good experiences with Barclaycard customer service Reviewed on: 16th April 2021
sharon Lakin's avatar
sharon Lakin

Good strongley

4
Extremley good barclay bank platinum card Reviewed on: 11th March 2021
Golam Chowdhury's avatar
Golam Chowdhury

terrible ....

1
Terrible service. I have been scammed for just over £1000 while abroad. It took Barclaycard 10 months only to tell me they are unable to help, using covid as an excuse. Absolutely terrible ..... Reviewed on: 3rd March 2021
Magdalena's avatar
Magdalena

Avoid at all costs

1
Greetings, all! I was trying to add "zero stars", but unfortunately that is not possible. This is without doubt the worst credit card company I have ever had the misfortune to open an account with. (And let me tell you, they are up against some pretty stiff competition!). Last summer (July 2020), despite my credit report showing no missed or late payments with Barclaycard, and a good/excellent credit score, Barclaycard slashed my available credit from five thousand pounds to about fifty pounds with zero notice. The first I learned was when I received an automated email saying I was nearing my credit limit. Needless to say I panicked, concluding (as you would) that someone had used up my entire 5K available credit. A day *after* the arbitrary limit reduction I received a letter, informing me that they had reduced my limit due to missed/late payments or a poor credit rating. Both of these grounds were demonstrably false. Fortunately, I was at home when this happened and not travelling. Imagine I had been travelling with my Barclaycard as my only source of payment, believing I had 5 grand available? The possible consequences really don't bear thinking about. On complaining, they told me their terms and conditions allow them to slash credit limits without notice and without warning, even for customers with no missed/late payments and a good credit score, and that they do not need to give a reason. If you are happy having a credit card whereby they can slash your credit limit at will with no notice, for no reason, and then offer not so much as an apology, then go for it. Otherwise, avoid Barclaycard at all costs! Reviewed on: 23rd February 2021
Julian Wagstaff's avatar
Julian Wagstaff

Interest overcharge following fraud, incompetent customer service

1
Please be careful and check your statements! Following a badly dealt with case of card fraud they’ve been overcharging me interests. This has been going on 3 months. Only today I’ve been on the phone almost 5 hours trying to sort it out. My credit score was also affected. Stay away from these incompetent daylight robbers! Reviewed on: 30th November 2020
Cristina Massei's avatar
Cristina Massei

Mr

2
They not helpful don't care how long u be in with them Reviewed on: 5th October 2020
Ibrahim's avatar
Ibrahim

Easy to manage, generous offers

5
Find the app very easy to navigate. Like that statements are paperless. I often get good offers and the balance transfer fee is lower then other cards I have. All round great product! Reviewed on: 11th July 2020
AshR27's avatar
AshR27

If I could leave a score of zero I would. In fact -100 might be more accurate.

1
If I could give zero I would. Absolutely appalled by Barclaycard's customer service or lack thereof over the last three months. Not only is it impossible to actually get through to them (as you'll read in many reviews below), you send a secure message online where it clearly states they will respond in 24 hours and you either get a generic "we've forwarded this on" message or nothing for 4 days. Then when you do get a reply they haven't even done what you asked them to do. I phoned the number I was given by Barclays for their complaints line and guess what?! The complaints department is closed due to Covid 19!! What a surprise. They currently owe me £2,000 which is sat on my credit card (having received a refund through my travel provider eventually) and yet they seem incompetent or unwilling to refund that credit to my bank account - which you guessed it, is a Barclays account. If I was sat on £2,000 on their money you can bet your bottom dollar I'd be in all sorts of trouble. Absolute joke and will be leaving Barclaycard as soon as I get my money back!!!!!!!!!!!!!! Reviewed on: 2nd July 2020
Christina Stone's avatar
Christina Stone

No Customer Service at all

1
It was bad before, but now it is non-existent. Just wasted 1hr30 minutes on hold before I gave up. The only reason I waited that long is because they also ignore their secure message service... supposed to reply in 24 hrs, I reminded them after 5 weeks and they ignored this as well... I am insulted by such obvious disregard for customers they claim to value so much! Reviewed on: 27th June 2020
Dominic K's avatar
Dominic K

Worst credit card in the world.

1
No customer service at all , spend hours on my phone trying to contact Barclays. Reviewed on: 27th June 2020
John Smith's avatar
John Smith

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