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Barclaycard: Platinum credit cards reviews

Name: Platinum credit cards
Rating: 4.06 (337 reviews)

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4.06

Based on 337 reviews, last reviewed 3rd Sep 2026

14% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

54%

21%

13%

Latest highest rating:

5

Barclaycard Platinum - Flexible, fast and fair It was an easy application process, the app is excellent. Reminders are frequent and the limit was as generous. They offer cashback perks as well. All... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Stay Away - you are better off elsewhere The application process was easy and quick. that's where positives stopped. The card didn't arrive, rang the customer service team they said they can'... Read more Reviewed on: 18th August 2026

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About this product

Barclaycard Platinum credit cards are designed for purchases and balance transfers.

You can get 0% on spending and balance transfers across a range of terms. Depending on the Barclaycard Platinum credit card you choose, you may be charged a balance transfer fee.

Barclaycard Platinum credit card reviews help you find out what it’s really like to be a customer. If you’ve used Barclaycard before, you can also leave a review and share your experience.

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Barclaycard Platinum credit cards reviews (337)

Extreme delay with Section 75 claim

Made a Section 75 claim on my Barclaycard Platinum Visa card some three weeks ago. Did not hear anything and could not get through on the phone - after multiple attempts manged to speak to someone on the Consumer Credit Card Team who could not find me on the system but suggested that my letter had been forwarded to another team that deals with Section 75 claims and which is currently working through a backlog dating from late December. I was told that I might have to wait twelve weeks for a reply! If this is the case then there is something seriously wrong with Barclaycard. Or are they going to blame it all on Covid? Reviewed on: 31st January 2022

Another good credit card

Good and fair interest rate with a good easy to use app Reviewed on: 25th January 2022

False information and lies

So I only got a Barclaycard 4 days ago and it is quite unbelievable how many times I phoned because they asked ,and yet total time either on hold or listening to music before they hung up got to over 8 hours,I was given wrong information regarding balance transfers, withdrawal, rates and promised call backs ?? I had the embarrassing situation of transaction declined yet money available,I had the lady on the phone saying she filed a complaint and would receive a call back today definitely yet that was 61/2 hours ago and just found out she actually lied No complaint filed,no call back and offered me a£50 gesture of goodwill to go away!!! While employees work from home,I understand but giving false or wrong information has consequences,and mine were very stressful and not happy ones Would I continue with them I doubt it at some stage All you want is good efficient,honest correct information not much more ,and don't get me wrong 90% are fantastic but clearly some are not interested in customer service Reviewed on: 23rd January 2022

Do Not Bother

I’ve been with Barclays and Barclaycard for over 25 years you would think they would treat such a good customer well - no absolutely dreadful I don’t recommend them at all Reviewed on: 13th January 2022

Good card with cashback

Very Good card no fees but you earn points which can be exchange for vouchers love it Reviewed on: 12th January 2022

Room for improvement

Good product but awful app and paying experience make it hard to use. Reviewed on: 12th January 2022

Very good product

I have had no issues with them for the past 23 months Reviewed on: 15th June 2021

Helpful bank

Very happy with the service, help me along the covid and really happy with them. Reviewed on: 14th June 2021

Foul play

The information held by credit reference agencies from Barclaycard is 3 months out of date. Today, I get a letter saying my credit limit is being reduced, effectively destroying my credit rating due to loan to limit ratio, based on my credit rating from the reference agencies. Well my credit rating wouldn’t be so bad, if Barclaycard updated the amount owed to show my card isn’t actually maxed out and £2,500 has been paid off in the last 2 months. An absolute abuse of their customers throwing them into months more of financial hardship trying to improve the credit rating they are destroying and using as an excuse to trap people into paying more interest. Disgusting Reviewed on: 10th June 2021

DISGUSTING is not even the word!

DISGUSTING is not even the word! Avoid this DISGUSTING company at all costs. They have reduced our credit limit with NO notice (not even a day!), from £7k to £1k. We have been loyal customers for 20 years. We recently used our entire savings to pay the balance off this card as we were in the process of important medical treatments. We explained this to Barclaycard, but they do not care. They have no care for customers, no sympathy. If anyone speaks to a Rachel Wilson, avoid talking to her and ask to speak to another colleague, she is a TERRIBLE advisor. If we had known we would not have put this onto our credit card and would have paid for our medical treatment straight out of our savings. They have Jeopardised our health and ruined our lives. If there was a 0 they would happily get that score. Horrible Horrible Company! They have destroyed our lives. Reviewed on: 10th May 2021

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