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Review of the Barclaycard, Platinum Credit Card:

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False information and lies

So I only got a Barclaycard 4 days ago and it is quite unbelievable how many times I phoned because they asked ,and yet total time either on hold or listening to music before they hung up got to over 8 hours,I was given wrong information regarding balance transfers, withdrawal, rates and promised call backs ?? I had the embarrassing situation of transaction declined yet money available,I had the lady on the phone saying she filed a complaint and would receive a call back today definitely yet that was 61/2 hours ago and just found out she actually lied No complaint filed,no call back and offered me a£50 gesture of goodwill to go away!!! While employees work from home,I understand but giving false or wrong information has consequences,and mine were very stressful and not happy ones Would I continue with them I doubt it at some stage All you want is good efficient,honest correct information not much more ,and don't get me wrong 90% are fantastic but clearly some are not interested in customer service Reviewed on: 23rd January 2022

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