Write a review

Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.99 (300 reviews)

View other Barclaycard products

3.92

Based on 300 reviews, last reviewed 23rd Nov 2024

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Stay away fro Barclays! If you ever want to dispute a charge, they'll side with the merchant, even though I sent them emails from the merchant stating they would credit my ca... Read more Reviewed on: 23rd November 2024

Read all reviews See your review

About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (300)

Review of the Barclaycard, Platinum Credit Card:

It is impossible to contact this company.

It is impossible to contact this company. Endless automated phone menus, chat service doesn't work, app doesn't work and no way to talk to anyone. All I want to do is cancel my card. Reviewed on: 29th May 2024

Good service

Problem solvers when you’re not treated fairly. Reviewed on: 23rd February 2022

Arrogant customer service agent

I sought some clarification on a transaction a while ago. Person I dealt with was so arrogant and annoying. He was adamant he was right and I was wrong. He even got angry with me for asking him to repeat himself and for asking his name! When I complained to someone in his department I was told I wouldn't be getting a call back to tell me about the outcome of my complaint!!!! Reviewed on: 8th February 2022

Extreme delay with Section 75 claim

Made a Section 75 claim on my Barclaycard Platinum Visa card some three weeks ago. Did not hear anything and could not get through on the phone - after multiple attempts manged to speak to someone on the Consumer Credit Card Team who could not find me on the system but suggested that my letter had been forwarded to another team that deals with Section 75 claims and which is currently working through a backlog dating from late December. I was told that I might have to wait twelve weeks for a reply! If this is the case then there is something seriously wrong with Barclaycard. Or are they going to blame it all on Covid? Reviewed on: 31st January 2022

Another good credit card

Good and fair interest rate with a good easy to use app Reviewed on: 25th January 2022

False information and lies

So I only got a Barclaycard 4 days ago and it is quite unbelievable how many times I phoned because they asked ,and yet total time either on hold or listening to music before they hung up got to over 8 hours,I was given wrong information regarding balance transfers, withdrawal, rates and promised call backs ?? I had the embarrassing situation of transaction declined yet money available,I had the lady on the phone saying she filed a complaint and would receive a call back today definitely yet that was 61/2 hours ago and just found out she actually lied No complaint filed,no call back and offered me a£50 gesture of goodwill to go away!!! While employees work from home,I understand but giving false or wrong information has consequences,and mine were very stressful and not happy ones Would I continue with them I doubt it at some stage All you want is good efficient,honest correct information not much more ,and don't get me wrong 90% are fantastic but clearly some are not interested in customer service Reviewed on: 23rd January 2022

Do Not Bother

I’ve been with Barclays and Barclaycard for over 25 years you would think they would treat such a good customer well - no absolutely dreadful I don’t recommend them at all Reviewed on: 13th January 2022

Good card with cashback

Very Good card no fees but you earn points which can be exchange for vouchers love it Reviewed on: 12th January 2022

Room for improvement

Good product but awful app and paying experience make it hard to use. Reviewed on: 12th January 2022

Very good product

I have had no issues with them for the past 23 months Reviewed on: 15th June 2021

Helpful bank

Very happy with the service, help me along the covid and really happy with them. Reviewed on: 14th June 2021

Do you have a different Barclaycard product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Barclaycard has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub