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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.99 (301 reviews)

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3.91

Based on 301 reviews, last reviewed 15th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

2

I could to use credit card only month and card suspe... I could to use credit card only month and card suspended, why i don't know because i used only about 60%. In future I'll refuse Barcklay service. Reviewed on: 15th January 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (301)

Review of the Barclaycard, Platinum Credit Card:

Generally good but some issues using it abroad

I have had this card for several years but I have had a few issues with it. Barclaycard say that you don't need to inform them if you are going away yet I always do as I choose not to take my mobile or computer with me when I travel abroad so I can't be contacted. One example of a problem was that after a trip to Iceland I came home to find several messages left on my landline to say someone had attempted to use my card fraudulently. I cancelled the card, paid for a credit check and worried a lot about what may happened but it eventually turned out that it was when my partner and I had had several unsuccessful attempts at using a 'pay at the pump' petrol station in Iceland. Yet Barclaycard hadn't previously been able to give us any details of the so called 'fraud' which caused us so much worry. I ended up taking out another credit card with a different company just to use abroad that allows you to put your travel details into their website. Other than that they are a good card provider. I can't comment on their interest rates as these days I just use it as a safe way to pay online and I pay the bill immediately. Reviewed on: 6th May 2016

Buna

Multumit de toată experiența cu banca Reviewed on: 3rd March 2022

Make Barclay Card Your Choice

Low interest rates & excellent online services Reviewed on: 28th February 2022

Good service

Problem solvers when you’re not treated fairly. Reviewed on: 23rd February 2022

Arrogant customer service agent

I sought some clarification on a transaction a while ago. Person I dealt with was so arrogant and annoying. He was adamant he was right and I was wrong. He even got angry with me for asking him to repeat himself and for asking his name! When I complained to someone in his department I was told I wouldn't be getting a call back to tell me about the outcome of my complaint!!!! Reviewed on: 8th February 2022

Extreme delay with Section 75 claim

Made a Section 75 claim on my Barclaycard Platinum Visa card some three weeks ago. Did not hear anything and could not get through on the phone - after multiple attempts manged to speak to someone on the Consumer Credit Card Team who could not find me on the system but suggested that my letter had been forwarded to another team that deals with Section 75 claims and which is currently working through a backlog dating from late December. I was told that I might have to wait twelve weeks for a reply! If this is the case then there is something seriously wrong with Barclaycard. Or are they going to blame it all on Covid? Reviewed on: 31st January 2022

Another good credit card

Good and fair interest rate with a good easy to use app Reviewed on: 25th January 2022

False information and lies

So I only got a Barclaycard 4 days ago and it is quite unbelievable how many times I phoned because they asked ,and yet total time either on hold or listening to music before they hung up got to over 8 hours,I was given wrong information regarding balance transfers, withdrawal, rates and promised call backs ?? I had the embarrassing situation of transaction declined yet money available,I had the lady on the phone saying she filed a complaint and would receive a call back today definitely yet that was 61/2 hours ago and just found out she actually lied No complaint filed,no call back and offered me a£50 gesture of goodwill to go away!!! While employees work from home,I understand but giving false or wrong information has consequences,and mine were very stressful and not happy ones Would I continue with them I doubt it at some stage All you want is good efficient,honest correct information not much more ,and don't get me wrong 90% are fantastic but clearly some are not interested in customer service Reviewed on: 23rd January 2022

Do Not Bother

I’ve been with Barclays and Barclaycard for over 25 years you would think they would treat such a good customer well - no absolutely dreadful I don’t recommend them at all Reviewed on: 13th January 2022

Good card with cashback

Very Good card no fees but you earn points which can be exchange for vouchers love it Reviewed on: 12th January 2022

Room for improvement

Good product but awful app and paying experience make it hard to use. Reviewed on: 12th January 2022

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