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Better.co.uk: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.88 (635 reviews)

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4.85

Based on 635 reviews, last reviewed 22nd Feb 2025

5400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Great experience from start to finish Great experience from start to finish and I was kept fully up to date with the process. Mortgage information was clear and concise and the website is... Read more Reviewed on: 22nd February 2025

Latest lowest rating:

2

The advisors were fine but the guy trying to sell me... The advisors were fine but the guy trying to sell me insurance afterwards was AFEFUL, so pushy. Despite saying no so many times he pushed and pushed. ... Read more Reviewed on: 22nd February 2025

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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

Better.co.uk Mortgage Broker reviews (635)

Review of the Better.co.uk, Mortgage Broker:

Knowledgeable staff who strive to get you the best rate

Knowledgeable staff who strive to get you the best rate Reviewed on: 14th January 2025

Excellent customer service and attention to detail

I approached Better.co.uk through a recommendation from MoneysavingExpert website. I'm glad I out of the 3 mortgage brokers I contacted the customer service, attention to details and my needs resulted in me obtaining the mortgage I required at a very competative rate. I addition, they also helped me reassess and upgrade my life insurance provision as a result of my new mortgage. Reviewed on: 25th March 2024

Excellent customer service

Got my mortgage with better in October 2023. They were very helpful and kind. As a first time buyer I was very nervous but the staff at better, Ashleigh in particular, was absolutely fantastic and I was put at ease straight away. Reviewed on: 25th March 2024

Painless

My experience has been painless, they have explained everything and the online portal is extremely intuitive. Although the service is free (paid for by the lender), they have not pressured me about buying any of their addon services. Reviewed on: 25th March 2024

Very easy to deal with

Very easy to deal with and made it easy to speak to around work. Reviewed on: 25th March 2024

Received 5 star service.

Received 5 star service. Really easy and stressfree experience from start too finish. Reviewed on: 25th March 2024

Easy from start to finish.

Easy from start to finish. The process was efficient and great value for money Reviewed on: 25th March 2024

well organised and helpful

It was very informative and flexible. they were respond it very patiently, friendly, promptly and quickly.. They were very helpful and organised and arranged my mortgage within the time. Reviewed on: 25th March 2024

A helping hand when you have no idea what you’re doing!

I can’t believe this is a free service! I had phone calls from them nearly every week to check in and help me with every choice I made. Everything was explained to be simply and without judgment of me not really knowing very much about mortgages at all! I only bought my parents house from them (which I had lived in anyway for 20 years but they were ready to retire and move somewhere quieter). I just wouldn’t have known what to do without Trussle/Better’s help! I started with Ian Mathias helping me, he is so friendly and informative and I spent the most time talking to him. Christine Brain helped me a lot near the end of mortgage acceptance and she is a lovely person to speak to on the phone, good sense of humour and bubbly. Niladri Chakraborty got all of my policies sorted very quickly and easily (mortgage protection etc) and explained to me why I needed them. And finally Kate Williams was another informative clear talker, all the staff I spoke to are just good at their jobs and get it done quickly and clearly for us and it’s all free! Reviewed on: 25th March 2024

It was a great experience, though a bit stressful...

It was a great experience, though a bit stressful but it was successful at last Reviewed on: 25th March 2024

From start to finish, top experience

From start to finish, Better informed me of any changes to rates and promptly found me the best deal, switching over the product without me doing any paperwork. Reviewed on: 25th March 2024

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