Write a review

Better.co.uk: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.88 (641 reviews)

View other Better.co.uk products

4.85

Based on 641 reviews, last reviewed 24th Feb 2025

6000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

First time buyers, helpful throughout the whole proc... First time buyers, helpful throughout the whole process and would highly recommend to others Reviewed on: 24th February 2025

Latest lowest rating:

2

The advisors were fine but the guy trying to sell me... The advisors were fine but the guy trying to sell me insurance afterwards was AFEFUL, so pushy. Despite saying no so many times he pushed and pushed. ... Read more Reviewed on: 22nd February 2025

Read all reviews See your review

About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

Better.co.uk Mortgage Broker reviews (641)

Review of the Better.co.uk, Mortgage Broker:

Fantastic help

Fantastic help throughout the process Reviewed on: 26th March 2024

Great service

Very quick and efficient service throughout whole process. I couldn't belive how much I had paid in the past for high Street brokers that were no where near as good! Reviewed on: 10th March 2024

Long winded experience, with an unsettling lack of c...

Long winded experience, with an unsettling lack of communication from the mortgage advisors. My experience of this company was anything but smooth and easy ,it took them a month to process our application (all information was given before processing) then we never heard of them for another month and it was only after we phoned and emailed everyday to try to reach them ....which always failed and when the did email back it was simply to say WAIT . Buying a mortgage is a very stressful and time sensitive situation and if you want to avoid unnecessary additional stress , don't go with BETTER. P.S.(we ended up leaving BETTER and went to a different company after the ridiculous situation and got our mortgage within two weeks). Reviewed on: 10th March 2024

Any problems i had i had a lot of help solving my pr...

Any problems i had i had a lot of help solving my problems and worries Reviewed on: 10th March 2024

Fantastic service answering any queries and question...

Fantastic service answering any queries and questions promptly. Reviewed on: 10th March 2024

I used Better for my first mortgage

I used Better for my first mortgage because I could get a voucher incentive through MSE but after using them I would use them again without reward and would recommend them. I put an offer in on one house which fell through and put an offer on another one 2 months later and my mortgage recommendation came cheaper 4 times throughout. Very happy. Reviewed on: 10th March 2024

Very helpful with all our requirements

Very helpful with all our requirements Reviewed on: 10th March 2024

I had an excellent service from Better.

I had an excellent service from Better.co.uk especially from Mertys my personal consultant. Reviewed on: 10th March 2024

Avoid

Avoid Avoid Avoid Avoid Disgraceful Customer Service and Lacking Staff. Started the re-mortgage process in January and said they had a mortgage offer by beginning of March. Lender engaged Solicitor and we started due process. Solicitor kept asking Better for a Mortgage Offer. My case handler told me THREE times that the matter was in hand. This was a complete lie. We were then told in Mid May that there were issues over the lending period that they were aware of at the beginning of March but didn’t relay to us. This caused us to exceed a deadline on our existing mortgage. Their Sales Manager acted very unprofessionally and offered us a solution which would cause us to have to recalculate our mortgage payment each month over the next 7 years - ludicrous. Their Complaint Manager told us that we would be fully compensated and fully upheld our complaint. However they offered us the lowest amount on the Ombudsman’s website not reflecting the issues they have left us with for 7 years. This has caused untold stress and worry. We asked to speak with one of their directors who considered themselves too important too speak with a client. Most of their Directors are based off-shore hiding from their responsibilities. Managers are out of control and staff are poorly trained and lie through their teeth to customers. Most of their 4* and 5* reviews on this site we understand are harvested from the few successes they have who we understand are encouraged to review. There is a clear pattern of maladministration at Better.co.uk when you look at their 1* and 2* reviews. Our experience. Is that the complaint manager has no authority within the company and their faceless directors stick her between them and the customer. We worry for any first time buyer going to Better.co.uk who may be let down by them whilst making the biggest purchase of their lives. We feel anyone considering better.co.Uk place themselves at great risk. We recommend going to a local broker who usually have access to the same funding sources. Use either an independent broker or one that has UK based accessible directors. Reviewed on: 9th June 2023

My personal experience

My ATM got lost and when I reported to one of the bank staff, he responded with urgent attention saying I can get another one lessthan 5 minutes. And within the time frame ,another ATM was issued to me. And also I was treated with respect Reviewed on: 10th March 2023

Give them everything - receive nothing

Fill out all the forms online, give them all my details and they gave me nothing and want me to talk to a sales person All I want to see is mortgage offers or be able to live chat but this was not offered to me so I will not be proceeding to use their services Reviewed on: 5th July 2022

Alternative products

Mortgage Broker
from Castle Mortgages 0.00 from 0 reviews
Mortgage Advice
from CHL Finance Limited 0.00 from 0 reviews
Mortgage Broker
from Tembo 4.98 from 1020 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub