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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Fantastic Service yet again

Great service made easy by there professional staff! Reviewed on: 12th June 2023

Perfect experience

Blue Motor Finance was my first experience of financing a car and far exceeded my expectations of the process, My account managers help was invaluable as they helped me find a car to my spec and budget in a way that was convenient and importantly, at my pace. There was never a rush or an upsell. Reviewed on: 11th June 2023

WHAT!! No biscuits?

Service thats long been forgotten, the attention to detail was superb. Agrred call backs exactly on time, friendly service, no task to small and actually wanted to help customers. I have to give Tarkan a shout out because he was the one I delt with, this guy needs a pay rise. He is exactly the type of employee a company wants/needs and if your lucky enough to deal with him then you'll be well looked after. Sorts everything out but the biscuits Reviewed on: 9th June 2023

Great service.

Thank you Ben for sorting the finance and making everything smooth and easy. Reviewed on: 6th June 2023

Changing figure and then causing me stress

Get no help over buying a car they said £135 a month went up to £155 increased the deposit and said a had a trade in then kept taking £1 out my account I’ve contacted them today got no help Reviewed on: 5th June 2023

Steve is the man

Steve was very professional and helpful Thanks for your everything Reviewed on: 31st May 2023

Steve Eliman top salesman

Very happy with the service provided and so much professionalism! Well done! Reviewed on: 31st May 2023

Helpful and delightful

My experience purchasing a car from blue motor finance was excellent. I worked with Brandy through the entire purchase. She was fast to answer all my questions and helped out as much as she could. Brandy was great to work with and really went above and beyond for me..Brandy made the car purchase easy by offering a complete walk around of the car and pointing out blemishes to make sure there were no surprises once I received the car. She also kept me well informed along the way. It was a pleasure working with her and I would highly recommend BRANDY. Reviewed on: 23rd May 2023

Outstanding service and very helpful

This company is most likely the best out there. There customers skills excell any others I have dealt with. Nothing for them is to much trouble Reviewed on: 23rd May 2023

Friendly and I received support during the whole period of buying the car and even after

I had some issue with the car what I've brought , I still have a little issue with the car, but I can't blame the finance company for this, I didn't buy It from them, as I said in the tittle, they are friendly and I received support during the whole period of buying the car and even after Reviewed on: 19th May 2023

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