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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Credit to the company - Steve

Steve was my account manager & wow he made the process so smooth / Easy, amazing communication - all wrapped up in less than 24HR - unreal service - credit to the company Reviewed on: 18th May 2023

Good company to deal with

Very helpful and friendly service, Lauren and Steve very helpful Reviewed on: 17th May 2023

Superb from start to finish

The care and attention to detail from Brandy at Blue was fantastic. She went out of her way to make sure I got everything I was looking for. Always in contact, and really eager to help without being too pushy to 'make a sale'. Good rates, clear explanations and friendly and efficient service. Reviewed on: 15th May 2023

Brilliant service

Brilliant service all in, second time with this company. Staff were really nice and understanding Reviewed on: 12th May 2023

Even dick tirpin wore a mask

If you are a retailer then this conpany is for you id you are a customer then they will do nothing to help even when you state goods were not fit for purpose they no way could lay any blame with there retailer and revoked tour rights to return the goods as unfit for purpose if you do you not only lose what ever payments you have made but would also incur further charges luckly i have paid of the outstanding amout and i have been informed that it will take a full day for this payment to clear when infact it is in their account within 2hrs if you are offered finance via this conpany i advise you check your rights as as far as i was cocerned iwas advised pay up or shut up Reviewed on: 10th May 2023

Horrendous company

Don't care about their customers, rip them off at absolutely every stage. Hope they go bankrupt. Reviewed on: 9th May 2023

DO NOT USE THIS COMPANY

This company is a Disgrace /rip off even if you want to pay earlier to stop the interest they won't and charge you full interest !!! Awful company terrible service avoid at all costs !!!!! Literally cost you thousands!!! Reviewed on: 18th April 2023

Good service but.....

Ok, firstly, I should say that as with all car finance companies the interest rate you're going to be charged is higher than if you took out a personal loan - however the service received from Blue Motor Finance was good - albeit with a few areas that they need to improve on. My only issue is that if you want to make an overpayment to reduce the term or amount on agreement is a faff. You have to email or call them, they then send you a email with a PDF attached with a "quote" for overpayment and sometimes they ask for "proof of funds" requiring you to send in a bank statement??? Really?... which to me seems daft especially when overpayments are made by BACS transfer only. You either have the funds or you don't. I suspect this is most likely to stop money laundering however considering they credit checks that are needed in the first place to take out a finance agreement, it does seem to be a barrier to anyone wanting to make an overpayment and is just a pain. At present there is no system in place to setup a regular "standing order" for overpayments and this whole set of nonsense has to be gone through every single time. Painfully backwards. Reviewed on: 29th March 2023

worst company and fraudulent that I have ever had thew misfortune to encounter.

worst company and fraudulent that I have ever had thew misfortune to encounter. Reviewed on: 24th March 2023

normal

good worked pretty well for me. you can also recommend to friends, acquaintances. Reviewed on: 23rd March 2023

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