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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

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Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Well, it took 4 days to respond - no acceptable thes...

Well, it took 4 days to respond - no acceptable these days! Reviewed on: 13th June 2024

Brilliant communication - trustworthy .

Brilliant communication - trustworthy . Reviewed on: 10th June 2024

From the first phone call with Sam I felt he knows w...

From the first phone call with Sam I felt he knows what he was doing, He was very happy to help me through all the steps and also helped me to find the ideal car. Sam was very the overall experience was excellent Reviewed on: 6th June 2024

Amazing service from Lauren, Sam and Bernard

Amazing service by the team especially from Lauren, Sam and Bernard who made the process extremely easy and comforting, assisting with all my queries and keeping me updated Reviewed on: 5th June 2024

Quick straight forward process , my dealer wasn’t li...

Quick straight forward process , my dealer wasn’t linked to blue but Steve sorted it out quick and deal was done Reviewed on: 4th June 2024

Helpful and friendly.

Helpful and friendly. Even after issues towards end of transaction Steve sorted a way around it…great effort Reviewed on: 21st May 2024

Great Company ALWAYS happy to help

Great Company Staff Always happy to help. Would highly Recommend Blue Motor Finance Reviewed on: 20th May 2024

Helpful and quick

She helped me at every step and the process was managed as quickly as possible. Thank you so much. Reviewed on: 14th May 2024

Extremely helpful and was kept informed every step o...

Extremely helpful and was kept informed every step of the way, would highly recommend. Reviewed on: 14th May 2024

Ben Moore was brilliant start to finish, extremely u...

Ben Moore was brilliant start to finish, extremely understanding and patient even when the garage were taking an age to sort the car ready for sale. He kept in contact frequently and sold the finance product exactly as described in the T's and C's. Reviewed on: 14th May 2024

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