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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

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Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Samuel Jones was very charming and a very nice young...

Samuel Jones was very charming and a very nice young man very helpful I'm very easy to let to ask you to explain all the process Reviewed on: 27th April 2024

Great salesman

Steve was an excellent salesman and provided everything I needed to complete the finance.couldn't fault him excellent salesman would recommend them to anybody if they wanted finance Reviewed on: 25th April 2024

Samuel Jones was very good made it very enjoyable 1...

Samuel Jones was very good made it very enjoyable 10/10 Reviewed on: 25th April 2024

1st class experience all the way through.

1st class experience all the way through...Steve was brilliant Reviewed on: 25th April 2024

I gonna say for Lauren Savell.

I gonna say for Lauren Savell. She really nice as behaviour and she put a lot lot effort and help me to get finance approval. Thanks so much for your help Reviewed on: 24th April 2024

They have been exceptional from the start.

They have been exceptional from the start. Very friendly and informative and excellent customer services Reviewed on: 24th April 2024

Great Service

Steve was so helpful. He was also very honest and up front with everything to do with costs and very thorough. He was very easy to communicate with via email or phone and did everything he said he would. Clearly a very hard worker. Thank you Steve. Reviewed on: 24th April 2024

Lauren was very helpful and kept me informed with ev...

Lauren was very helpful and kept me informed with every step. Very easy to deal with.. Reviewed on: 23rd April 2024

Don’t deserve to win anything

Blue Motor Finance are ignorant people I sent them over 60 emails before they answered me. They do not have my correct details on file and I am getting penalised for another persons late payments. Terrible LYING UNPROFESSIONAL people Reviewed on: 18th April 2024

Experience was excellent

Experience was excellent, Customer service team was friendly, knowledgeable and made the process very pleasant and quick. . Reviewed on: 17th April 2024

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