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British Gas: Home Insurance reviews

Name: Home Insurance
Rating: 2.37 (30 reviews)

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2.73

Based on 30 reviews, last reviewed 22nd Mar 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

27%

4 star

13%

57%

Latest highest rating:

5

Good service and happy with results Good service and happy with results Reviewed on: 22nd March 2025

Latest lowest rating:

1

Stay away from this company The worst claim experience I ever had in my life , They dont follow your claim . You must follow your case almost every week ,They will make sure to ... Read more Reviewed on: 23rd March 2023

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About this product

Before taking out a new home insurance policy, do your research into the prospective provider. Our British Gas home insurance reviews can give you valuable insight into life as a British Gas policyholder. Be confident in your decision by reading genuine customer reviews.

British Gas offers buildings insurance, contents insurance, a combined policy of both and a specialised policy for high value homes. You can opt to make your policy more secure with a variety of...

British Gas Home Insurance reviews (30)

Review of the British Gas, Home Insurance:

Absolutely hopeless

I am now on my 4th month waiting for them to repair my broken toilet. They have farmed out their claim handling to an external company who seem to be incapable of any organisation. Firstly they told me I wasn’t covered for the broken toilet on my contents insurance and only for the stained carpets. I had to look through my insurance and explain to the handler that the buildings insurance covered sanitary ware and that meant the j toilet was covered. I then got a series of confli... Reviewed on: 20th February 2023

If I could, I would give zero stars for home insurance

I took out BG home insurance because I was very impressed with how professional there engineers were when replacing my boiler and the following yearly services (10 stars) but wow am I disappointed with their home insurance (0 stars) After reporting a mains leak 2 weeks ago and waiting a week for a claims number (due they say to (technical problems) water is still flooding my garden/drive and road. I have telephoned them numerous times waited in the queue for them to answer and h... Reviewed on: 18th August 2022

Rubish

They won’t call you back they won’t speak to you the engineers missed an appointment and never rang me and caused 2 week delay Reviewed on: 28th January 2022

Straightforward to claim

I had to make a claim due to a burst water pipe. British Gas were straightforward, uncomplicated and dealt with the claim in a timely manner. Overall I was pleased with their insurance services. Reviewed on: 3rd September 2021

Home insurance

Stay away from British Gas home insurance, they sell it through Covea insurance claim for burnt carpet, quotes for £1300 to replace offered £285 after £350 excess. Policy was new for old. Disgraceful! Reviewed on: 23rd April 2021

Uncontactable!

I wanted to renew my home insurance but could not access my account as I needed my policy number to access my account, which contained my policy number to access my account........ etc. ! There is absolutely no way to contact them, I've trawled every possibility, no email address, no phone number, no quick and easy way. Result, their loss and another companies gain. Bye BG! Reviewed on: 27th March 2021

Poor and incompetent

The carbon monixide alarm went off on a Wednesday , the initial fas board person has to come and shut the gas. British Gas had to be called about 10 times to follow up for the actual repairs . Now thet say the earliest they can do is Monday! And this is supposed to be "Emergency Service'. Be withooit heating for 6 days in freezing December! Never again with British Gas. Reviewed on: 4th December 2020

Retrospective tariff increase after leaving and ruined mortgage applications

We joined BG in May ‘19 and the first seven months seemed fine. Around Xmas they began doubling the monthly DD without writing, or writing and confirming a lower amount. I reclaimed and paid manually to protect my mortgage payments. Battled on to correct estimated start readings. Maintained original payment schedule and initiated leaving early June with a modest credit on the accounts. Received three bills in mid July (after account closure) claiming I owed £154, then £194, the... Reviewed on: 15th November 2020

British Gas Home Insurance

BIG CON - Don't insure your kitchen appliances with this BRITISHGAS. Did you know that once your appliance is over 4years, you may get next to nothing? They say 30% of the cheapest 'like-for-like' of your old appliance that you get. So I had Zanussi integrated dishwasher (mid-range) level. It was bought for £449 at the time. All my kitchen appliances were Bosch or Zanussi (Mid-range).I took out a BGAS H/care. It started giving trouble after its 6th yr and BG took their time to... repair. I reported in February 2020, the technician sent couldn't understand its fault until I suggested looking at its plug fuse, he did but, after one wash it packed up again. I called the next day, he said he would have to get all the parts in as the diagnostics were difficult to determine. COVID19 arrived and we couldn't use our D/washer all through until I called in June '20. The sent someone to fit all new parts but, the plates weren't drying up. Another technician sent came and said he couldn't pull it out and not allowed. I got someone to unscrew and pull it out for a charge. Technician came again and said it's unrepairable and that the heating component in the washer was gone. So I were referred to the replacement team. I had to chase them up for that...Again! I kept getting the 'COVID 19' blame for bad service. It was stressful calling them. I got a quote for a new equipment but was told that since my machine model has depreciated in value and no longer exists, I'd get 30% of the lowest value in the same comparison of size. So as my exact model was no longer available, they would search for a brand likeness that was either available from John Lewis or AO.com. He found a Bosch which was £379 which means their contribution would be £113.70 and as it's integrated, Id need to pay the difference plus, the installation and removal of existing which amounts to £110.00. In short, why did I insure this damn equipment? Now, I called the next week to go ahead with this bad deal. The operator in the 'Item replacement team' who claims to be sub-contractors of BGAS now said she has to look it up again. She saw various and a 'Hotpoint' which she claims was a like-for-like that cost £279. I thought it was cheap and does not look like a likeness of our old one. She said when she compared it, it came up as a likeness hence, they are only going to pay £70 toward any D/washers we choose since they take the 30% at the cheapest available. I agreed but, asked what if it doesn't fulfil my purpose. She said once it arrives and installed and are not satisfied, we can call them and it would be removed and taken back for another. They came from AO without any notice and took away my old one, installed this wrapped equipment. As I opened it, I just saw that it was not a likeness in comparison. It was dead cheap in quality and not the same depth as my old Zanussi. I called the replacement team and was told it's too late 'its been installed'. They said that I should have told them immediately that dimension of the same was a priority. But, when you ask for a 'like for like', does that not mean the whole item should have the qualities and brand comparison as the last equipment? I was told that it was my responsibility to ensure that it was the exact same when the delivery men turned up with the wrapped package. So, I should have stood right there with the men with a tape measure. Compared the old equipment and measured the depth with all the dimensions myself. He said, I didn't tell them that the depth was a priority....If I did, they would have ensured I got one with the depth stipulated. I was told that they have no idea of the dimension of my old dishwasher so its my responsibility to make them aware. I was so upset because I am stuck with a cheap-ass Hotpoint dishwater that I feel like smashing into pieces because it's like a 'plastic toy'. My old Zanussi model was not an Entry level' model but a mid-range. This Hotpoint model is an entry level and it serves no real purpose for my household. Insurance of kitchen eqiup. is a CON. Reviewed on: 3rd November 2020

Completely useless - withdrawing money without permission

Completely useless and not to mention that they automatically renew everything without permission. They just take the money from your account . They are twice more expensive than other companies and they offer you nothing. Reviewed on: 23rd October 2020

Horrendous

Bought BG insurance through compare the market, 9 years claim free. Insured a watch separately which I lost, informed police provided photos and receipt to claims at BRitish Gas, interviewed like I was a criminal, then told because I had CCJ 5 years old my insurance was null and void, I should of declared CCJ mmmm at no point through compare the market are you asked this question and how the hell a CCJ from 5 years ago can affect a watch claim on home insurance for a house you ... Reviewed on: 20th September 2020

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