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By Miles: Car Insurance reviews

Name: Car Insurance
Rating: 4.91 (12695 reviews)

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4.90

Based on 12,695 reviews, last reviewed 20th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Best way to save money if you don’t drive a lot. Best way to save money if you don’t drive a lot. Very easy to setup to get you on road.(To get £100 free) copy and paste this link in your URL and it ... Read more Reviewed on: 20th February 2025

Latest lowest rating:

1

When it comes to report a claim then the nightmare s... When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments to set a c... Read more Reviewed on: 14th November 2024

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car Insurance reviews (12695)

Review of the By Miles, Car Insurance:

Car insurance BEST By Miles!

Staff have always been friendly, polite and helpful, and what a surprise on being out of lockdown, to do a trip over 220miles to find I only pay for the first 150miles! Excellent value. Reviewed on: 8th August 2021

Unbeatable insurance company!

Very friendly customer service, and the best for price overall by far when I came to my renewal! Reviewed on: 23rd September 2022

Best. Insurance. Ever.

This is my first year with ByMiles and it’s such a convenient policy for me. I don’t drive a lot of miles so it saves me money. I also love how easy it is to manage your account via the app, and for anyone worried about installing the mileage tracker, don’t be! It’s a one-step process and really simple. Reviewed on: 23rd September 2022

What's not to like

It really makes me more aware of my car usage and I feel like I'm doing something good for the environment and hopefully saving money on my car insurance Reviewed on: 23rd September 2022

Does what they say with no hassle

I always shop around for car insurance but it’s not always about price. I have come back to ByMiles this not just because they are competitive but they are hassle free and a great app Reviewed on: 23rd September 2022

Great new concept

A very fair way of paying for car insurance and particularly good if you don't drive a lot. Reviewed on: 23rd September 2022

Refreshingly honest savings for a struggling world!

In short.. A company that isn't like the rest.. It feels like they do care about the individual customer, even if only paying a very small fee... My car insurance has dropped a massive £70 per month, ive starting saving for the first time in years . I couldn't be happier, It's how all company's should be!!!! Brilliant Reviewed on: 23rd September 2022

Great price

Great choice for people that know how many miles they will approximately drive in a year. Good price and good customer service. Reviewed on: 23rd September 2022

Geeat service, cost effective

Great customer service. Chat function when making a claim is so easy to use. Plus paying based on how much you drive jus makes sense Reviewed on: 23rd September 2022

Friendly, efficient and a breath of fresh air.

As someone who struggles in a modern world of apps, online services and faceless companies, I was relieved to find an insurance service that was quick and easy to join, very affordable and most importantly to me, easy to speak to on the phone. I called them on several occasions with various questions when I joined them, and each time I was able to speak to a friendly human within just a couple of minutes. In a fast competitive corporate world where 'Customer Service' is often sacrificed to cut costs, 'By Miles' is not just the exception to the rule, but for a Man like me, in my 50's who struggles with all things technical, their customer service is extremely valued. Please don't ever change your ethos as your company grows, because I am sure this is a contributing factor to your rapid success. By Miles, I'm not sure that you realise just how exceptional this aspect of your service is? Well from myself at least, a Big thank you and good luck with your future. Reviewed on: 23rd September 2022

Very professional service and straightforward to setup!

When I setup my account the process was simple and fast, the device for my car arrived quickly too. The staff are also very professional and responded to my email with a solution quickly. This is miles better than insurance providers I've had in the past: Would recommend! Reviewed on: 23rd September 2022

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