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Charter Savings Bank: Fixed Rate Bond reviews

Name: Fixed Rate Bond
Rating: 2.63 (62 reviews)

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2.90

Based on 62 reviews, last reviewed 15th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

53%

Latest highest rating:

5

splendid experiences several accounts over the years, all dealt with promptly and with due communication. Very competitive rates Reviewed on: 15th March 2024

Latest lowest rating:

1

CharterSavings bank unprofessional and inflexible. CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30 days limit to ... Read more Reviewed on: 29th January 2024

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Charter Savings Bank bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Charter Savings Bank's customer service? Smart Money People is fast becoming the UK's leading source of independent Charter Savings Bank bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

Charter Savings Bank Fixed Rate Bond reviews (62)

Review of the Charter Savings Bank, Fixed Rate Bond:

Good interest rates, efficient web site.

Good interest rates, efficient web site. Reviewed on: 26th February 2024

splendid experiences

several accounts over the years, all dealt with promptly and with due communication. Very competitive rates Reviewed on: 15th March 2024

Charter offers fixed rate for 1 to 5 yrs.

Charter offers fixed rate for 1 to 5 yrs. Reviewed on: 28th February 2024

Easy to deal with

They are also lovely to deal with and offer competitive savings rates Reviewed on: 26th February 2024

Excellent bank

Excellent service, good interest rates, efficient, easy to access Reviewed on: 31st January 2024

CharterSavings bank unprofessional and inflexible.

CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30 days limit to add funds online. A standard reply asked me to find a form, print it out and post it to them ( but would not guarentee action until up to 15 days). When the form reached them after their date of 30 days, which they had not mentioned when they asked me to send the form in 4 days! they refused to accept my money...Unbelievablely unprofessional and inflexible position. So disappointing. To compare I have just set up to move that money with 4 clicks on line to an ISA with Skipton building society...what a difference .Go there dont invest in Charter, they cant be bothered to help a customer (45 minutes on the phone too). Date of experience: 29 January 2024 Reviewed on: 29th January 2024

Fixed rate ISA

Transferred 3 ISAs to them over a month ago and only one amount has been deposited. Contacted the other 2 establishments and have been told that transfers took place over 2 weeks ago. Tried to contact Charter with no response, what did I expect they are a typical bank making money off me without giving anything in return…. As soon as I get my money all in one place it’s coming straight out. Reviewed on: 13th November 2023

Best rates

Great rates for fixed rate bonds. safe and secure Reviewed on: 14th September 2023

Excellent and easy way to save

Have used this company for my savings for at least ten years. Saving rates are very competitive Reviewed on: 29th July 2023

Great All-round Bank

Good interest rates. Easy online interface. Reviewed on: 18th July 2023

Very BAD first impressions

It appears the only good thing about CSB is their competitive interest rates. That is, if you can manage to open an account with them in the first place. The application process on their website is very cumbersome and full of glitches, at every step. Ridiculously, they ask for 3 security questions but limit the answers to strictly no spaces and a certain number of characters. Makes no sense if your answers require two words or more. But the frustration doesn't end there. In my case, their system wouldn't recognise my nominated current account (odd, given that another Saver I opened with a different bank recently had no troubles at all), but to add insult to injury, they then demand you post (signed delivery) bank statements to their office as evidence. As it happens, my current account is a digital bank and they don't post out paper statements. I mean, come on, it is the 21st century is it not? I find it somewhat hypocritical that CSB (an online bank, no less) insists on such dated procedures. I thought I was opening an account with a modern, digitally-friendly bank. But, clearly not. According to their paperwork, they respond to queries via email within 2 working days. Well, they don't respond within this timeframe as I discovered, and I'm not waiting around to find out if they can be bothered to assist later. First impressions are everything. They can forget my application now. Best depositing cash with a more reliable and efficient bank! Charter Savings clearly have a long way to go before they're up to the standards of other digital/online banks. In the meantime, I'd recommend AVOIDING. Don't be tempted by their interest rates – you'll regret it. Reviewed on: 27th June 2023

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