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Chase Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (37474 reviews)

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4.95

Based on 37,474 reviews, last reviewed 8th Dec 2024

63% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best account out there currently. The best account out there currently. Getting cashback and excellent customer service. Reviewed on: 8th December 2024

Latest lowest rating:

1

Avoid if you want reasonable service Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my ... Read more Reviewed on: 12th October 2024

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Chase Bank Current Account reviews (37474)

Review of the Chase Bank, Current Account:

Good overall but needs improvements

I was mainly drawn to Chase for the 1% cashback on spending. Then I got excited about the 5% interest on round-ups and the "change account you pay with" feature. However, the app is very sluggish (at least on Android) which makes it a pain to use. I often can't change the account I want to pay with fast enough and end up moving money between accounts after I leave the shop. I also stopped using the insights/budgeting tool for that reason. This latter tool isn't great anyway because internal money movements are counted as payments so I often "go over budget". Insights is interesting as it shows where (shops/categories) where I spend the most. Going back to the 5% on round-ups - sounds like a lot but over a year it ended up being about £5 in interest. Round-ups in itself is a good feature, I saved (interest excluded) about £290 over a year. The savings account interest rate can be beaten elsewhere so I didn't use it for very long. The 1% cashback is great although after the 1st year there's a £15 cap per month, I rarely spent enough to go over that amount (even if the first year had no cap). Never had issues with cashback or withdrawing my earnings. Last thing, it's a numberless card which is supposed to be more secure but is actually pretty annoying because the app is slow, so whenever I need my card details I end up all worked up. Plus it means I can't use that card to book train tickets when the card is needed to pick up the tickets at the station. It also made it awkward returning a purchase at Argos once and a few times with TfL because the card number shown on the transaction is different (again for security reasons). I do love that I can use it overseas with no fees and close to perfect exchange rate. I also like how easy it is to open extra accounts, name them, and leave detailed notes on transactions. It's still a pretty good account and my main one for everyday spending. Reviewed on: 17th February 2024

Chase offer great cashback and saving rates

Chase offers a lot of bank for your money with their 1% cashback on spending and good interest rates. They also offer highlights on your spending which helps to budget your finances. Reviewed on: 21st November 2024

Chase - What’s not to like?

Interest on current account, cash back on most spend, excellent app and first class customer services. Add to all this the ability to use your debit card abroad and get current Mastercard rate and cash back. Reviewed on: 20th November 2024

Fantastic service, easy to open an account, excellen...

Fantastic service, easy to open an account, excellent customer service. Reviewed on: 3rd November 2024

Easy to use app and great cashback

Easy to use app and great to have 1% cashback on majority of purchases up to £15 p/m. I've had a couple of issues that were dealt with quickly by customer services. Reviewed on: 15th October 2024

Avoid if you want reasonable service

Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my favour and then ignored the ruling for 8 weeks before being forced to follow by FOS. Reviewed on: 12th October 2024

Great for travelling abroad

Easy to use app which offers 1% cashback. Additionally great for travelling abroad, as there are no fees when the card is used abroad. Reviewed on: 11th October 2024

All good, bonus interest.

All good, bonus interest. I like jam jarring. Reviewed on: 10th October 2024

Excellent accounts.

Excellent accounts. Apps easy to navigate . Provide great interest rates and cashback Reviewed on: 10th October 2024

Habib Abdullay Mohammed

Awareness and successful bank providing excellent services Reviewed on: 2nd October 2024

Excellent exchange rates for using abroad, competiti...

Excellent exchange rates for using abroad, competitive interest rates and very helpful and prompt in investigating payments. Reviewed on: 30th September 2024

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