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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49016 reviews)

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4.86

Based on 49,016 reviews, last reviewed 20th Aug 2026

87% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

Works well, easy to use app Overall works well, easy to use app, the cash back used to be good, but too hard to get these days Reviewed on: 20th August 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49016)

Works well, easy to use app

Overall works well, easy to use app, the cash back used to be good, but too hard to get these days Reviewed on: 20th August 2026

Chase Current Account

Excellent service and always at the end of the phone if I have any questions. App is easy to use too! Reviewed on: 20th August 2026

So easy to use.

So easy to use. Benefits fantastic. Excellent to use abroad. Reviewed on: 20th August 2026

Easy to set up, and love the refer a friend offer.

Easy to set up, and love the refer a friend offer. Great savings rate and customer service, too. Reviewed on: 20th August 2026

I've had great customer service

I've had great customer service, very proactive in protecting the customer and checking large or spurious payments, and very easy to deal with. The app is very intuitive and easy to use, and the range of perks and incentives is excellent. Reviewed on: 20th August 2026

Great app and customer service

Really easy to use the app. Customer service was excellent when I had a dispute against a retailer. Reviewed on: 19th August 2026

Very pleased

Really easy to manage my account. The 2% cashback is a real help Reviewed on: 23rd July 2026

I have found Chase to be a reliable online bank.

I have found Chase to be a reliable online bank. The app is user friendly and their customer service is very good. Reviewed on: 7th July 2026

Great cashback incentives on everyday spending

Love the cashback incentives on everyday spending and the round-up feature. The Chase Bank app is so easy to use and the 12-month welcome offer of a higher interest rate on their savings account was a big draw for me. Reviewed on: 25th June 2026

intensives changed...

it used to be very good then the intensives and goal posts were less appealing. Still good for every day cash back but only on certain items. The savings account has always been good and 1% cashback on some things is better than nothing. SUper easy app to use and great exchange rates abroad Reviewed on: 16th June 2026

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