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Chase Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (37474 reviews)

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4.95

Based on 37,474 reviews, last reviewed 8th Dec 2024

63% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best account out there currently. The best account out there currently. Getting cashback and excellent customer service. Reviewed on: 8th December 2024

Latest lowest rating:

1

Avoid if you want reasonable service Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my ... Read more Reviewed on: 12th October 2024

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Chase Bank Current Account reviews (37474)

Review of the Chase Bank, Current Account:

Good overall but needs improvements

I was mainly drawn to Chase for the 1% cashback on spending. Then I got excited about the 5% interest on round-ups and the "change account you pay with" feature. However, the app is very sluggish (at least on Android) which makes it a pain to use. I often can't change the account I want to pay with fast enough and end up moving money between accounts after I leave the shop. I also stopped using the insights/budgeting tool for that reason. This latter tool isn't great anyway because internal money movements are counted as payments so I often "go over budget". Insights is interesting as it shows where (shops/categories) where I spend the most. Going back to the 5% on round-ups - sounds like a lot but over a year it ended up being about £5 in interest. Round-ups in itself is a good feature, I saved (interest excluded) about £290 over a year. The savings account interest rate can be beaten elsewhere so I didn't use it for very long. The 1% cashback is great although after the 1st year there's a £15 cap per month, I rarely spent enough to go over that amount (even if the first year had no cap). Never had issues with cashback or withdrawing my earnings. Last thing, it's a numberless card which is supposed to be more secure but is actually pretty annoying because the app is slow, so whenever I need my card details I end up all worked up. Plus it means I can't use that card to book train tickets when the card is needed to pick up the tickets at the station. It also made it awkward returning a purchase at Argos once and a few times with TfL because the card number shown on the transaction is different (again for security reasons). I do love that I can use it overseas with no fees and close to perfect exchange rate. I also like how easy it is to open extra accounts, name them, and leave detailed notes on transactions. It's still a pretty good account and my main one for everyday spending. Reviewed on: 17th February 2024

Brilliant bank .

Brilliant bank . Easy to use. Emails to let you know your transactions instantly. Use the savings account also which has a very competitive interest rate. Reviewed on: 31st May 2024

Great customer service.

Great customer service. Advisers are knowledgeable, polite, efficient and nothing is too much trouble. Response times are fabulous - hardly ever wait long for your call to. E answered. Additionally, the chase app is super customer friendly. Easy to navigate, and I love the Nutmeg financial advice option. Reviewed on: 30th May 2024

Current account provides great functionality

Overall great experience with features that help such as round-ups, interest rate on current account and also opportunity to link to other apps. Reviewed on: 28th May 2024

User friendly very easy to navigate around the app

User friendly very easy to navigate around the app Reviewed on: 28th May 2024

Amazing rewards and excellent customer service

Amazing rewards and excellent customer service Reviewed on: 28th May 2024

Great bank

Easy to set up the account. App is easy to use. 1% cashback on debit card spending and fee free spending abroad is great. Can open multiple current accounts to help with budgeting which is very useful. Reviewed on: 28th May 2024

No worries, straight forward, current account.

No worries, straight forward, current account that even pays you to use it. Reviewed on: 27th May 2024

Great card for going abroad- no fees - Great app - 1...

Great card for going abroad- no fees - Great app - 1per cent paid on spending Great customer service and support Reviewed on: 27th May 2024

I account for a large purchase,the advise gi...

I used my account for a large purchase,the advise given was excellent and helpful,the purchase was no problem thanks to chase Reviewed on: 26th May 2024

Great Rewards

Love the rewards and the interest rates. So easy to use the app. Overall love the bank and recommend it to all of my friends. Reviewed on: 25th May 2024

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