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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.1 (61 reviews)

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1.92

Based on 61 reviews, last reviewed 24th Sep 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

23%

2 star

70%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

Extremely poor Extremely poor customer service Extremely poor customer service. I decided to cancel my agreement within the first 14 days and clear the balance (as I... Read more Reviewed on: 5th June 2024

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (61)

Review of the Close Brothers, Car Finance:

Very unprofessional service from Close Brothers don'...

Very unprofessional service from Close Brothers don't have corporate ethicks Lorraine from Complain team has least experience to handle customer, Close Brothers Motor Finance poor managment system cant be trusted at all. also they have all dodgy dealers, broker plus support all dodgy car dealer she will go at any label for her greed. a finance to purchase a BMWX5 YC65TZM on 21/2/24 car was with full of serious fault 1. Drivetrain Engine Failure 2. Brocken suspension 3. Break does not work at all I inform her and rejected this car on 23/2/24 within 3 days of purchase close brother Lorraine refuse to listen to me even force me to take that faulty car I have requested her to inspect or arrange the repair evidence bill receipts etc she just bang phone on my face, after 3 weeks I have collect the vehicle on 20/3/24 again on 25/03/24 the same fault Drivetrain and poor Breaks I have send all evidence audio, Video and emails but still to close brothers finance and dodgy broker choose my finance or choose my car they simply refuse to cooperate. Very unprofessional attitude I am not sure what was their personal interest on forcing me to buy this car else in UK as per law if there is fault in the vehicle can reject within 6 months but they force me all the way to collect this car now I have collected the car and sent it to BMW main Dealer to inspect the car. I was socked when I got the report from BMW there are more than 8 serious faults including drive train, main battery does not work attached mileage wise fault on the top of that I have not even received V5C after 5 Weeks. this was very disappointing for a customer the dealer, broker and the finance company does not cooperate at all I spent another £2000 on my taxi bills etc which is they have to compensate, to get fair justice in the UK now I am seeking legal advise to sue all of them for selling faulty vehicle, forcing customer to drive a faulty car and mental harassment from last 6 weeks. Reviewed on: 28th March 2024

Very bad beware

DO NOT EVEN THINK To go finance with… DO NOT EVEN THINK To go finance with them . My case still on since 20th September 2022 The bike I bought brand new under the finance .finally they found out it’s a problem of point of sale after two months .even as they know and told me that they liable For give me fully refund ,but now still telling me the stories and and keep taking direct debit since then . Really bad company .i will go to ombudsmen as well ,also they conform ,they should not do what they doing to me right now . PLEASE PLEASE DO NOT TRUST THIS COMPANY . i will review every where I can Reviewed on: 19th December 2022

Avoid!!!

AVOID!!!AVOID!!!AVOID AVOID!!!AVOID!!!AVOID Worst company EVER Be careful with his terms and conditions/ cancel policy ,before to get insurance with this company.They charge me almost £200 after canceling my policy because my car was sell for a scrap For another car I use CUVA there is no outstanding balance if you cancel your policy Be aware Reviewed on: 8th November 2022

Number Plate Change

Charging £25 administration fee to amend the registration number on the agreement is nothing short of a rip off. Reviewed on: 8th November 2022

Missed payments

Sorry reading reviews about pandemic an them not giving a break in payments sorry but dont use car dont use what u cant afford. Iv had good experience with close brothers at end of day if someone owed u money would u excuse payments cos of pandemic no u wouldn't. Iv missed payments myself through financial difficulties not saying it dont happen but iv paid the 30 pound an believe me am not rich so 30 pound alot but rather pay 30 then drive without insurance. Or dont drive at all. U have credit agreement to read before u sign did rent/mortgage/gas/leccy/food stop cos of pandemic no so dont take a bill on Reviewed on: 7th November 2022

Scams to deny my right to cancel within 14 days - Avoid - Avoid

Having tried to finance my car Insurance, Close Brothers gave me a scheduled payment dates but having read the small print they tried to stick over £200 extra charges. They deny my right by law to cancel within 14 days by using Loop-Holes and Technicalities. I would rather than using Close Brothers. Avoid --Avoid unless you like to get ripped off. Reviewed on: 14th October 2022

Good customer service

Had an issue purchasing online. Rang the company and was assisted by a pleasant representative who solved my issue. Reviewed on: 10th October 2022

Bad experience

So i had my car finance with them i called them so many times to fix my online loghin not a chance they dont know what they doing i have to tell them anyway, the last bombshell was that i have to apply for a new log book online and i have to pay Reviewed on: 30th September 2022

Great company

Very good and competitive service good value for money Reviewed on: 15th September 2022

Great rates

Offers one of the lowest aprs, customer service is good but their website needs to be clearer. If your payment is due on a Sunday/bank holiday and it goes past that date, it says “late payment” and gives you the option to pay now with a late fee. However the payment isn’t actually late and will just be taken next working day, yet they will still take your money and your late fee. They did repay me but it took a while Reviewed on: 18th June 2022

Ombudsman claim

Bought a 2008 wrx through these from an ‘approved dealer’. Car is an absolute bag of spanners. Been through a complaint with no resolution, independent engineer literally drive the car for 5 mins then told them it was fine. So far I’ve spent £1600 on repairs to a £6k car and now it has failed MOT because it was sold illegally with not catalytic converters. Michelle Taylor, smarmy woman. Literally is ALWAYS ‘on a call’ and will leave it till last minute. I’m now going through the ombudsman because they won’t help me and this car is ruining me financially Reviewed on: 13th June 2022

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