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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.1 (61 reviews)

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1.93

Based on 61 reviews, last reviewed 24th Sep 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

23%

2 star

70%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

Extremely poor Extremely poor customer service Extremely poor customer service. I decided to cancel my agreement within the first 14 days and clear the balance (as I... Read more Reviewed on: 5th June 2024

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (61)

Review of the Close Brothers, Car Finance:

Motor finance

Was recommended to use close brothers to finance a motorcycle. It’s started off well they called to check up everything was ok and ensure everything was in order for me. No problem When it came to the first month payment, just before they realised the agreement was wrong so filled out a new one, I told them the sort code was wrong so I can’t sign it, this was then corrected over the phone with them and was told it was all sorted, payment day came and I got a message saying I owe them the first payment, I called moments later to find out they never changed the back details, and they took them again to get the first payment. I was told this is going to affect my credit rating. Next month comes, same problem. And I was told this will affect my credit rating again. Then I paid with that exact card. I went finance to make my life easier, it’s not. They have ruined my credit rating so I hope this ruins theirs. Reviewed on: 1st November 2023

Very bad beware

DO NOT EVEN THINK To go finance with… DO NOT EVEN THINK To go finance with them . My case still on since 20th September 2022 The bike I bought brand new under the finance .finally they found out it’s a problem of point of sale after two months .even as they know and told me that they liable For give me fully refund ,but now still telling me the stories and and keep taking direct debit since then . Really bad company .i will go to ombudsmen as well ,also they conform ,they should not do what they doing to me right now . PLEASE PLEASE DO NOT TRUST THIS COMPANY . i will review every where I can Reviewed on: 19th December 2022

Avoid!!!

AVOID!!!AVOID!!!AVOID AVOID!!!AVOID!!!AVOID Worst company EVER Be careful with his terms and conditions/ cancel policy ,before to get insurance with this company.They charge me almost £200 after canceling my policy because my car was sell for a scrap For another car I use CUVA there is no outstanding balance if you cancel your policy Be aware Reviewed on: 8th November 2022

Number Plate Change

Charging £25 administration fee to amend the registration number on the agreement is nothing short of a rip off. Reviewed on: 8th November 2022

Missed payments

Sorry reading reviews about pandemic an them not giving a break in payments sorry but dont use car dont use what u cant afford. Iv had good experience with close brothers at end of day if someone owed u money would u excuse payments cos of pandemic no u wouldn't. Iv missed payments myself through financial difficulties not saying it dont happen but iv paid the 30 pound an believe me am not rich so 30 pound alot but rather pay 30 then drive without insurance. Or dont drive at all. U have credit agreement to read before u sign did rent/mortgage/gas/leccy/food stop cos of pandemic no so dont take a bill on Reviewed on: 7th November 2022

Scams to deny my right to cancel within 14 days - Avoid - Avoid

Having tried to finance my car Insurance, Close Brothers gave me a scheduled payment dates but having read the small print they tried to stick over £200 extra charges. They deny my right by law to cancel within 14 days by using Loop-Holes and Technicalities. I would rather than using Close Brothers. Avoid --Avoid unless you like to get ripped off. Reviewed on: 14th October 2022

Good customer service

Had an issue purchasing online. Rang the company and was assisted by a pleasant representative who solved my issue. Reviewed on: 10th October 2022

Bad experience

So i had my car finance with them i called them so many times to fix my online loghin not a chance they dont know what they doing i have to tell them anyway, the last bombshell was that i have to apply for a new log book online and i have to pay Reviewed on: 30th September 2022

Great company

Very good and competitive service good value for money Reviewed on: 15th September 2022

Great rates

Offers one of the lowest aprs, customer service is good but their website needs to be clearer. If your payment is due on a Sunday/bank holiday and it goes past that date, it says “late payment” and gives you the option to pay now with a late fee. However the payment isn’t actually late and will just be taken next working day, yet they will still take your money and your late fee. They did repay me but it took a while Reviewed on: 18th June 2022

Ombudsman claim

Bought a 2008 wrx through these from an ‘approved dealer’. Car is an absolute bag of spanners. Been through a complaint with no resolution, independent engineer literally drive the car for 5 mins then told them it was fine. So far I’ve spent £1600 on repairs to a £6k car and now it has failed MOT because it was sold illegally with not catalytic converters. Michelle Taylor, smarmy woman. Literally is ALWAYS ‘on a call’ and will leave it till last minute. I’m now going through the ombudsman because they won’t help me and this car is ruining me financially Reviewed on: 13th June 2022

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