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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.03 (65 reviews)

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1.75

Based on 65 reviews, last reviewed 26th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

22%

2 star

71%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

AVOID AVOID Please avoid getting finance from this Company We bought a range rover and have finance with close brothers. We had a fault with the window, one mont... Read more Reviewed on: 26th February 2025

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (65)

Review of the Close Brothers, Car Finance:

Avoid they have no compassion

Wow how did this company get such a good rating, right ok let's tell the truth, i came to them two months ago and paid no problem yet they were very VERY expansive, anyway i tried to ring them two days before thr payment was due fir this month to inform them i was going to struggle to make payment on time this month as my benefits wasn't put in on time due to the job centre messing u my payment but they have done it manually and its going to take three days meaning its gonna be the 29th not 28th my payment goes in, easy you may think, but no, i tried calling on the 26th three times, first time i was on hold waiting to get through to them for 54mins then finally it got answered but someone answered and put the phone down on me, now this just really annoyed me so i tried again and 40mins went by and because i had an appointment with my psychiatrist i had no choice but to end the call but i try again two hours later hoping it would be quieter, this being 430pm, but nope, how nieve i was,43mins went by but i lost reception so had to give up, so next day comes (27th) and yet the same thing, on hold for 46mins before i had to give up and go to my hospital appointment for my cancer appointment, so after i got out of here i tried again but i jut couldn't handle the stress at this point and gave up after 34mins, after receiving bad news i just couldn't have handled it. Anyway 28th comes and i ring them to beg for them to take it on the 29th but after 40odd mins i finally hear a voice, not one i could have hoped for but still a person, i explain my situation and he said ti me nope thair isn't anything we can do you have to pay your £49 plus a £30 late payment fee, baring in mind it was the same day he still said even if i pay it today the day it was due I still have to pay the £30 charge, so i explain ti him that I'm on benefits and i only get 610 a month 500 of which goes on rent leaving me with £110 to pay insurance and electric,gas and food but he just wouldn't budge saying he wouldn't take the charge off even this once and when i asked to speak to a manager he said that they wouldn't take it off ether so it's pointless, he then went on to basically say that if i want to change insurance and finance company i could, now remember this is the final pay before Xmas so they are willing to take all my money off me which would leave me having to go to a food bank fir my Xmas dinner, which i wouldn't be able ti do due ti my mental health anyway, ive got suicidal depression which has been made worse with this and its really pushed me over the edge and when come to kill myself ill make dam sure they get the credit it the news papers for it, i mean what does this £30 pay for, ive had no emails calls texts or letters infavt it was only by chance i found out, so it ain't that, so be carful with them everyone if your cash goes in late and they try to take it expect a £30 charge on top even the same day without warning, they are willing to throw away a £600premium fir the sake of £30 and lose a customer plus whoever reads this and finds out what they are really like when u need help and do u know he even tried to get me to fob the payment off on someone else to pay it now I'm pretty sure they can't do that and ill see be going to the press about my problems here just mark my words, thair should legally be a time scale in which you have to pay a dept if you miss it before they can charge like 24-48hours like America do meaning it gives people a chance if something goes wrong like most insurance companies do but not close brothers nope its like a set up to fail situation, so avoid at all costs everyone, this probably won't even get a reply anyway, look at thr other review websites and see for yourself merry Xmas everyone i hoe you have a better one then I'm gonna have starving freezing no electric or gas Reviewed on: 30th November 2019

Good customer service

Had an issue purchasing online. Rang the company and was assisted by a pleasant representative who solved my issue. Reviewed on: 10th October 2022

Bad experience

So i had my car finance with them i called them so many times to fix my online loghin not a chance they dont know what they doing i have to tell them anyway, the last bombshell was that i have to apply for a new log book online and i have to pay Reviewed on: 30th September 2022

Great company

Very good and competitive service good value for money Reviewed on: 15th September 2022

Great rates

Offers one of the lowest aprs, customer service is good but their website needs to be clearer. If your payment is due on a Sunday/bank holiday and it goes past that date, it says “late payment” and gives you the option to pay now with a late fee. However the payment isn’t actually late and will just be taken next working day, yet they will still take your money and your late fee. They did repay me but it took a while Reviewed on: 18th June 2022

Ombudsman claim

Bought a 2008 wrx through these from an ‘approved dealer’. Car is an absolute bag of spanners. Been through a complaint with no resolution, independent engineer literally drive the car for 5 mins then told them it was fine. So far I’ve spent £1600 on repairs to a £6k car and now it has failed MOT because it was sold illegally with not catalytic converters. Michelle Taylor, smarmy woman. Literally is ALWAYS ‘on a call’ and will leave it till last minute. I’m now going through the ombudsman because they won’t help me and this car is ruining me financially Reviewed on: 13th June 2022

Absolutely disgraceful service!

Absolutely disgraceful service from Close Brothers Motor Finance. I was sold a car by a dealer which had a fake service history so I raised a complaint with Close Brothers who informed me that they would look into my complaint. I also provided evidence to support my complaint and I was told that these investigations are normally resolved within 40 days. Well it has now been over 100 days since I first raised the complaint on 02/12/2021 and the case still hasn’t been resolved. Furthermore, I have left multiple messages with the Co-workers of the person who was assigned to my case as I haven’t been able to get through to her and she has not responded to any of my call back requests. The claim handler’s name is a lady by the name of Sinead Miller if anyone has the unfortunate experience of having to deal with this person. I have now filed a claim with the financial ombudsman and also reported the individual claim handler so they will now be taking control of the situation. I urge people to be cautious if taking out car finance with this company as I was sold a car with a fraudulent service history which of course is illegal and yet Close Brothers have refused to help resolve this situation and it’s just caused a lot of unnecessary aggravation. Reviewed on: 24th March 2022

Mix up with pass date charged me 200

Stay clear.bad customer service cant speak English Reviewed on: 27th February 2022

Avoid this finance company!

I would never recommend it to anyone! They are making decision with your own money ! Unless it is their own interest, don’t hold your breath for help! Avoid this at all cost! Reviewed on: 25th January 2022

Appalling!!!!

We took a car over five years finance which we never missed a payment on untill the first lockdown when we asked for a brake which was still hard work to arrange not like other company’s. When the lockdown happened we had about 2 and half years left on the car. After lockdown we arranged a higher monthly payment to cover the missed payments in lockdown. A year and half on my wife had to leave her job so we asked for a break untill she started her new job and had her first payday, this was very stressful, they were rude, sent threatening letters, told us to sell our car and get a car we could afford, it was appalling. The last threatening letter came a week before Christmas telling us they were going to take the car, even though we had told them we will make a payment in January when my wife gets her first pay. They would not listen,, told us we needed to sell the car to one we can afford, we needed to pay £1800 which was mostly debt from the lockdown or we would have the car repossessed even though now there is only one year left to pay. We had a very stressful time with them, really rude and unhelpful, we ended up having to put the £1800 on a credit card even though we could start paying in January. Would never use again. Disgusting company!!!!!! Reviewed on: 17th December 2021

insurance finance for a learner driver

I utilised this company to finance my foster child's car insurance when he was learning to drive - The finance was fair and competitive for what was available on the market - The customer service team were efficient and helpful when contacted - I would utilise this service again. Reviewed on: 10th August 2021

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