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Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.03

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

Complete Cover Group Insurance Broker reviews (439)

Review of the Complete Cover Group, Insurance Broker:

Relying staff and cheap insurance

As a new driver I was looking for a cheap insurance as the prices on most insurances were much more that I was affording. The staff from complete car insurance has been very friendly and tried their best to find me a good deal. I'm very happy with the service. A big thank you Reviewed on: 23rd August 2017

Great full

I’m very much appreciated because very easy to understand and help full Reviewed on: 23rd November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We value your comments, and its great to hear you are happy with the service we have provided. Kind regards, Complete Cover Group. Response date: 24th November 2017

POOR COMMUNICATION

I have tried numerous time contact the costumers service via phone or through chat on the website and I have never maneged to ger through. I have even send them an emails and no respond. i think when the renewal time will come I will switch to a different provider. Reviewed on: 23rd November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided. Please be assured your comments have been duly noted, and we are working hard to improve our service levels at this busy time for us. To ensure your query is dealt with please can you email your details to [email protected], where we will arrange a callback for you. Kind regards, Complete Cover Group. Response date: 24th November 2017

Customer Service

Excellent customer service and support very helpful and friendly staff Reviewed on: 23rd November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review today. We take all types of feedback on board, and appreciate your comments! Kind regards, Complete Cover Group. Response date: 24th November 2017

Disgusting

Will not be renewing ever again, have never been asked by any insurance company for so many documents, provided Coucil tax bill and that wasn’t accepted, takes up to 1 hour to speak to customer services, after everything being provided I still get a letter stating that they will terminate my policy if documents are not provided, made a complaint but never heard anything since. DISGUSTING COMPANY Reviewed on: 21st November 2017

Reply from Complete Cover Group Good morning James, thank you for taking the time to leave your review. We understand its frustrating and time consuming sending the documentation to us, and we apologise for any inconvenience this has caused. Unfortunately, as your broker we have a duty to you and your insurer to make sure all documentation needed is received and is acceptable according to your insurers underwriting criteria. We require these documents to ensure in the event of a claim there will be no issues, and the claims process goes smoothly. I have reviewed your policy and can see you have spoken to a manager regarding your concern, but I can confirm all required documentation has been received, so we thank you for this. I hope this clarifies the situation, but should you have any queries please contact us where we will be more than happy to help. Kind regards, Complete Cover Group. Response date: 22nd November 2017

Avoid this company.

I never experienced so terrible and inaccurate service. Seems like company mission is take money and then cancel insurance policy. Reviewed on: 19th November 2017

Reply from Complete Cover Group Good morning, thank you for contacting us regarding your motor insurance policy. I have reviewed your account and can see we are requesting proof of your no claims bonus. We are aware you have provided us with details of these already, however, your insurer Haven require proof of this in the form of an official No Claims Bonus Letter, rather than a Renewal document as to which you have provided. We understand the document you have provided is genuine, however, your insurer Haven, do not deem this as official proof of no claims bonus. Should you wish to discuss this further, please feel free to contact us on 0333 400 1646. Kind regards, Complete Cover Group. Response date: 20th November 2017

Not best customer service

Very hard to obtain insurance through these guys. They wanted to know a lot more than most and even went on google earth to check the was a garage at my property! I was on the phone to them for 1hr 57minutes before instance policy was sorted Reviewed on: 16th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review today. We take all types of feedback on board, and your comments have been noted. We appreciate at the point of sale we can ask for a lot of information, but this is purely to safeguard our clients and insurers in the event of a claim. We are currently reviewing our sales process to provide a better and smoother customer journey as we understand at times this can be time consuming. Should you require any further assistance in regards to your policy, please feel free to contact us. Kind regards, Complete Cover Group. Response date: 17th November 2017

Great costumers service and information.

Good customer services while talking to you on phone and were able to solve your problems Reviewed on: 16th November 2017

Phone service awful

My experience in purchasing the original policy was fine. However I made a mistake by uploading the wrong document and was then emailed threatening a significant increase in premium. It then took me around 45 minutes of holding and 15 minutes of conversation to actually resolve the problem. I was then sent a letter threatening an increase again so when I phoned to double check I was on hold for another half an hour. Eventually when I got through the lady I spoke to was helpful but the whole experience was stressful and time consuming. Reviewed on: 15th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided, and apologise for any inconvenience this has caused. Please be assured your comments have been duly noted and we will investigate this fully, to ensure this does not happen again. Should you wish to discuss this further to please contact us on 0800 440 2483. Kind regards, Complete Cover Group. Response date: 16th November 2017

Good customer service.

I had a great customer service experience. I would recommend to my friends and family. Reviewed on: 14th November 2017

Worst customer service I have ever come across

Who this may concern. Ive been with you guys not even a month and I’ve received the worst customer service I’ve ever come across. I work in customer services/complains and as a professional this is not how you should treat people. I’m awaiting on documents for my current policy which I took out almost a month ago, I’ve tried to log in to my online portal but access to this was denied, I’ve also emailed several times to verify when I’ll receive these by post but no response. Today I spoke to Emma on your online chat and requested a call back at 16:30 today which she agreed to but never happened, at 17:01 I got through to someone called Richard who i was discussing changing my current policy to a different car I’ve recently purchased and he said he’d put me on hold as he needed to transfer me to someone who could give me a quote, I was on hold for 1 hour and 52 minutes and at that point I decided to cancel the call and didn’t receive a call back. I request a call back from a manager as I would like to discuss changing my current policy, if I’m unable to change it I will be requesting a full money back refund, as it states in your terms and condition online if you want to cancel your policy within 30 days you will get your full money back. I’ll be awaiting your urgent response, failure to get in contact with me tomorrow may result in me having to discuss the very poor service I’ve received online Reviewed on: 14th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are very sorry to hear you are unhappy with the level of service you have received. We have been unable to find your policy based on the limited information we have, and kindly ask should you wish to discuss this further to please contact us on 0800 440 2483. Kind regards, Complete Cover Group. Response date: 14th November 2017

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