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David Cohman

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Review of the Complete Cover Group, Insurance Broker:

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Phone service awful

My experience in purchasing the original policy was fine. However I made a mistake by uploading the wrong document and was then emailed threatening a significant increase in premium. It then took me around 45 minutes of holding and 15 minutes of conversation to actually resolve the problem. I was then sent a letter threatening an increase again so when I phoned to double check I was on hold for another half an hour. Eventually when I got through the lady I spoke to was helpful but the whole experience was stressful and time consuming. Reviewed on: 15th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided, and apologise for any inconvenience this has caused. Please be assured your comments have been duly noted and we will investigate this fully, to ensure this does not happen again. Should you wish to discuss this further to please contact us on 0800 440 2483. Kind regards, Complete Cover Group. Response date: 16th November 2017

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