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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.1 (378 reviews)

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3.99

Based on 378 reviews, last reviewed 14th Jan 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Provides good, trust worthy banking for everyone, fr... Provides good, trust worthy banking for everyone, from all different backgrounds and financial situations. Reviewed on: 14th January 2025

Latest lowest rating:

2

Not a lot positive about Co-op bank The only positive thing about Co-op bank is the fact that it's a lot more ethical than other banks. However, the switch process is extremely slow and ... Read more Reviewed on: 28th November 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (378)

Review of the The Co-operative Bank, Current Account:

amazing

I have been with the co-op current account for years now and I would definitely recommend them as all the staff are friendly and welcoming and always happy to help Reviewed on: 28th March 2016

Great bank

I had a fraudulent experience not so long ago and the customer service was brilliant they passed me onto the fraud squad, froze my account, reimbursed my stolen money and kept me calm and said there was nothing to worry about it they would look into it. Very good service and helpful when I’ve got locked out of my bank I would highly recommend the coop bank services Reviewed on: 30th December 2019

Nasty vicious bastards!

These nasty evil bastards would not leave me in peace. Constant bombardment of marketing material. I asked them to stop under GDPR rules, but these disrespectful shits told me that an advert for their banking app was 'essential product information' - essentially lying to get around the law. They are not cooperative in any way. The only way I could get anything done was to write dozens of letters asking the same thing over and over and over again to the point where I threatened legal acton if they didn't perform a simple task like change of address. In the end the only way I could get them to stop was to close all of my accounts - even this took FOUR MONTHS!!! If you have a credit card, try finding out how much interest you pay each month - this is extremely difficult information to find - they deliberately hide it in the hope you don't notice. This is not 'cooperative' it's irresponsible at best and downright manipulative and nasty at worst! If this is good business practice in 2019 then I want none of it. Then they have the effrontery to tell me they have spent £17MILLION on their online banking - which as far as I can see is a new login screen with the same outdated pile of crap code on the back end that is at least 15 years old. £17MILLION for a facelift - utterly disgusting while there are people starving on the streets! Absolutely the worst banking service in the history of mankind. They should be banned from ever providing any financial services. 100% NASTY!! I moved to TRIODOS - the difference is night and day! If you think cooperative are good it's only because you have no better experience to compare it to, make the switch and see what you have been missing out on! Reviewed on: 14th December 2019

Loyalty

Have been with this bank for at least all my married life (41 years) and never had any issues...…..and there is a bank in my local High Street so can always pop in if I have a problem which is very reassuring. Reviewed on: 6th December 2019

Great service from Co-op bank

I find the staff really helpful and the service is great Reviewed on: 27th November 2019

Turning it around

I think this bank have really pulled their socks up in the last couple of years and have regained my respect. I have great service from them, their call centre staff are friendly and efficient with some nice humour thrown in. I like knowing my money is being used ethically. Reviewed on: 24th November 2019

Pays everymonth

Only a few problems but they usually pay you 10 out of 12 months if you pay in over £800 Reviewed on: 23rd November 2019

Excellent service

Great customer service and understanding of needs Reviewed on: 22nd November 2019

Good account

This is a good account and the rewards one is good that gives things like free travel insurance and RAC cover Reviewed on: 22nd November 2019

Brilliant bank

Would recommend to anyone fast customer service communication A1 Reviewed on: 20th November 2019

Ethical company

I've been with the Co-operative Bank in one way shape or form for the last 30 years and I can honestly say hand on heart that I've never regretted being with them. They have credit cards which I've paid off in full time and time again. Being a current account holder I get to hear about things from the shop first too! Reviewed on: 20th November 2019

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