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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (375 reviews)

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4.01

Based on 375 reviews, last reviewed 10th Oct 2024

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Customer service is a breath of fresh air Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving accoun... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

I'm autistic and dyslexic I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago a... Read more Reviewed on: 27th August 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

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The Co-operative Bank Current Account reviews (375)

Still ethical with care for the community

I know that the co-op has had a few issues recently, but this company still feels like it cares about the community and is trying to do be a better bank, so I will stay with them! Reviewed on: 14th June 2015

great bank hassle free

i love this bank, i have been with them a few years now and never had cause to complain Reviewed on: 7th May 2015

This current account is perfect and comes from a bank that cares about its customers.

I have to say I'm really happy being a customer of The Co-operative bank. I am always treated with respect and fine customer service always helpful. On line banking is really user friendly and feel comfortable ans secure using it every day. Reviewed on: 28th April 2015

Website is good and telephone staff are friendly and helpful

Overall I am very satisfied with my co-operative account - the website and telephone are straightforward and the staff are friendly when you have to speak to them. Definitely would recommend. I've been with them for 12 years now and have no intention to leave them Reviewed on: 28th April 2015

They usually do more than I expect.

While things like online banking could do with a couple more features, however it is easy to use and usually very clear. There is the occasional issue (just like with any bank) but these are usually dealt with extremely well and the outcome is often better than expected. Plus the principles are something very important to me. Reviewed on: 27th April 2015

Credit account switch painless

In mid February I decided to switch my current account to the Co-operative bank, tempted by the £100 to myself and the £25 charitable donation. I applied online, answered a couple of questions and within a fortnight was told that they accepted me. They then sent me a load of bumph, a card and my PIN within another fortnight. Receiving my card I set up online banking in a matter of minutes and checked if my direct debits had been set up - they had. Finally, around two weeks ago I received a letter confirming that I had been credited £100 and inviting me to go online to decide where my £25 charitable donaion should go. On the whole I'm impressed so far and the people I spoke to couldn't have been nicer. Well recommended. Reviewed on: 10th April 2015

Queues, staff not being directed to assist customers and generally milling around. Sadly gone are the efficient Brittania days. My account is moving elsewhere

Going into a branch to change my address. I was directed to take a seat, after 10 minutes watching the same 3 staff members mill around, chat and not even attemtp to clear the counter queue I was finally approached and told I needed to make an appointment... for 25 minutes later. I went to the Nationwide next door to do the same thing and was assisted immediately. Reviewed on: 26th March 2015

One word Co-op review: Superb

I don't normally review my bank, but when asked to do so one word jumped into my mind: Superb! To me, the Co-op stands for something special in banking which I think is important. Also, they offer great service, which make them an obvious choice in my eyes. Reviewed on: 3rd March 2015

Good bank - but could do a bit better

The co-operative bank has been very reliable. I banked with them as a teen - wrote quirky letters which they responded to nicely. Then as an adult 'I banked around'. But later I returned to the Co-op for a reliable personal and business account. OK for me things haven't gone so well in later life, I've ended up with a debit-only account - and my 'once successful' business account closed down. But I'd still recommend them. But there was one thing that always annoyed me. As a business customer I was unable to take my bank data into my accountant's system. So I spent long weekends keying in data rather than focusing on managing my money. Then as a personal customer - same problem - trying to start-up again as a 1-man business via my personal account I couldn't extract banking data. I could have used a 99p/month accounting system like Sage if only I could extract the bank data. So after 15 years I'm still waiting for that change to proper digital banking and accounting. Reviewed on: 24th January 2015

Great bank!

Love the Co-op bank. Always someone available to help you in branch or on the phone. Very good security checks. All this wothout even mentioning their ethical values! The only small gripe I have is the lack of branches compared to the bigger banks, but that's not much of an issue in this electronic world! Reviewed on: 20th January 2015

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