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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.12 (399 reviews)

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4.09

Based on 399 reviews, last reviewed 8th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Unco-operative Call themselves Co-operative this bank has been extremely unco-operative! False promises, broken guarantees, buck passing and ultimate upset. This ope... Read more Reviewed on: 8th September 2025

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (399)

Easy to use, friendly staff

Great staff, they are always helpful in branch and provide you with the professional service you require! Reviewed on: 13th February 2016

The best on the high street

This is a friendly fast bank that deals with my finances quickly and efficiently I would recommended this bank to my friends and family Reviewed on: 26th January 2016

Brilliant customer service and they always make you feel like you matter to them

Every time I go into my branch, the staff are always helpful, if it looks like I have to wait, they invite me to have a hot or cold drink, if I don't understand anything that is said, the staff are always happy to take the time to explain everything. I cannot recommend them enough. Reviewed on: 19th January 2016

Helpful when the chips are down

I know The Coop has had bad press recently but they helped me out when i found myself in dire straits, the staff were very helpful, they listened to the trouble i seemed to have got into when my husband became ill and had to give our business up because of it. We found ourselves in a bit of a pickle. The advice we got saved us from the baliffs, and they supported us through the bad financial times, which took the stress off me while caring for my husband. Reviewed on: 15th January 2016

A bank that is your friend as well as handling your money

I have banked with the Coop for many years and have current account, cash minder and saving account. I love that even when they had some financial issues, they put me at ease and gave reassurances that my money was safe. Going into branch is like visiting friends. The staff all have time to spend chatting to every customer whilst you do your business and if there are any issues, which are rare, they are resolved quickly and with professionalism. I find the benefits attached to the current account I use to be fair and good value - I pay a small monthly fee which provides me with travel insurance, mobile phone insurance, gadget insurance and also RAC cover. I will continue to bank with the Coop and am secure in the knowledge they're a fab bunch of people as well as being a fab company to bank with. Reviewed on: 12th January 2016

Good customer service and ethical banking

I always find the customer service very good and efficient Reviewed on: 11th January 2016

Smile

I bank with Smile (part of co-op), have always found them to be a brilliant and reliable bank with every inquiry i have made over the last 10 years i have banked with them. Reviewed on: 9th January 2016

Fantastic, really couldn't ask for better

I always find this group to be willing to go the extra mile to help you out. Are incredibly understanding of any problems you may have and are all round just very impressive!. Reviewed on: 1st January 2016

Very Helpful with mortgage

I paid off my mortgage and they helped me complete all the forms and transferred the money easily. They put my mind at ease and made it very stress free. Reviewed on: 27th December 2015

Good enough for the past 15 years!

I mainly use internet banking and on the rare occasion I have needed to use telephone banking I have also found this satisfactory. Reviewed on: 24th December 2015

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