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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (390 reviews)

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4.05

Based on 390 reviews, last reviewed 3rd Apr 2025

1000% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Their online and telephone service is second to none.. Their online and telephone service is second to none and they are very efficient in understanding your problems and instructions. Any questions or con... Read more Reviewed on: 3rd April 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

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The Co-operative Bank Current Account reviews (390)

Good enough for the past 15 years!

I mainly use internet banking and on the rare occasion I have needed to use telephone banking I have also found this satisfactory. Reviewed on: 24th December 2015

Great for kids savings accounts

I have been really pleased the service from the co-opertive bank. My kids have accounts and received freebies on opening the accounts. They get regular 3 monthly statements and bonus's at the end of the year. Both in branch and on the phone staff have always been helpful. Reviewed on: 24th December 2015

Couldn't have had 2 more different experiences

I had a letter querying my address despite no longer having an account with the co-op. I rang them to find that when I had opened my current account the bank had also opened a savings account that wasn't closed when I transferred banks. I asked to close the account and gave my security answers but was told it was a no go and needed to go to branch to close the account. A hassle as there is no branches in easy reach. Frustrated I ended the call and left it. On the off chance I rang again a few days and couldn't have got a more helpful member of staff, giving her the same security answers she had closed my account in less than minutes. I can't believe that a customer based service could provide such different service. Reviewed on: 24th December 2015

branches closing

I swapped to join the cooperative bank only to find 2 years down the line they closed the branch in my local town. I then had to travel 10 miles to the next branch which they have also now closed! Reviewed on: 9th December 2015

Fabulous current account with lots of features and great customer service

I have had a current account with The Co-Operative Bank for nearly 5 years and its fantastic. For £9.99 a month (the first year was completely free) I get breakdown cover, mobile phone insurance and travel insurance which is fantastic! I have also found that when I ring the customer service team or go into a branch the customer service is second to none. I would definately recommend this bank. Reviewed on: 26th November 2015

A bank that makes you smile

I have an account with The Cooperative SMILE. This is the best online bank I have found in a while. Daily access with the easy to use app. I can pay bills and transfer money straight from my lap. With many accessible locations dotted all over the place. I guarantee the wonderful customer service will always put a SMILE on my face. Reviewed on: 22nd November 2015

Good for basic bank account, however lose one star for complicated online banking system.

Good for basic bank account, however lose one star for complicated online banking system. Reviewed on: 22nd November 2015

Excellent Service

Excellent contact when setting up a current account with the co-op, professional service throughout and well informed staff ensure that every ongoing request I have with the bank is dealt with swiftly and properly. Reviewed on: 21st November 2015

good reliable bank

This is a excellent bank , very friendly /helpful staff however not the best interest rates Reviewed on: 6th November 2015

My local branch is run very efficiently with very helpful staff.

My local branch is run very efficiently with very helpful staff, the interest rates my not be the best in the market but the service and advice is good at my branch (Islington). Reviewed on: 3rd September 2015

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