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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.1 (401 reviews)

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4.00

Based on 401 reviews, last reviewed 15th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

60%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Brutal incompetent bureaucracy at its' worst. Brutal incompetent bureaucracy at its' worst; what has become of the 'Cooperative' bank? After trying to arrange things after a recent bereavement, I ... Read more Reviewed on: 15th October 2025

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (401)

Ethical, friendly, as it should be!

Ethical, friendly, as it should be! Day to day banking is a pleasure and a breeze... in the bank where everyone knows your name! Reviewed on: 15th November 2016

Simple, easy and easy to get through to someone

I never have any problems getting through to the bank & that's great when you need to query something. Would recommend Reviewed on: 14th November 2016

coop current account

It does what it says on the tin. I go to the bank'I withdraw/pay in money. What else is it supposed to do? Reviewed on: 14th November 2016

Never experienced anything quite like it

I think they have 2 members of staff total. Its even worse that the shop with its mouldy veg. Have not been able to access the site once and can't ever get through on the phone. The chat is also always 'unavailable'. Also in branch they dont have any machines and one person on counter so always a queue. May as well have given my money to a homeless man to look after, would have been more reliable. Reviewed on: 30th October 2016

I was bankrupt and they helped

I went bankrupt. That makes it almost impossible to get a bank account. The Co-op were prepared to listen and make an assessment based on a newly secured job when no one else would. May 2008 was good and bad! Reviewed on: 27th June 2016

Fantastic services

Top bank, great customer service, easy internet banking Reviewed on: 20th June 2016

amazing

I have been with the co-op current account for years now and I would definitely recommend them as all the staff are friendly and welcoming and always happy to help Reviewed on: 28th March 2016

They are always very helpful and able to answer any questions.

The bank is always very helpful about changing things and are always friendly and helpful. Reviewed on: 19th February 2016

On the Ball

A couple of years ago the bank contacted me to say they'd spotted fraudulent activity on my current account to the tune of £500. Although I check my account daily, they had spotted the transaction, contacted me and refunded the money to me before I even noticed. Considering the problems people have had with other banks, full marks to the Co-operative for this one. Reviewed on: 18th February 2016

JUST GREAT SERVICE

STAFF COULD NOT BE MORE HELPFUL AND CHEERFUL, ALWAYS HAPPY TO GO INTO THE LOCAL BRANCH Reviewed on: 16th February 2016

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