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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (380 reviews)

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4.01

Based on 380 reviews, last reviewed 6th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Very good rewards system for an active current account. Very good rewards system for an active current account. The account was easy to set up online and having a couple o direct debits and using the debit ... Read more Reviewed on: 6th February 2025

Latest lowest rating:

2

Not a lot positive about Co-op bank The only positive thing about Co-op bank is the fact that it's a lot more ethical than other banks. However, the switch process is extremely slow and ... Read more Reviewed on: 28th November 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

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The Co-operative Bank Current Account reviews (380)

They offer everything we need

Our bank is pretty good, we have been with them 5 years since having to go bankrupt, they are one of the few who would take us on...so can't complain! Reviewed on: 15th February 2016

Easy to use, friendly staff

Great staff, they are always helpful in branch and provide you with the professional service you require! Reviewed on: 13th February 2016

The best on the high street

This is a friendly fast bank that deals with my finances quickly and efficiently I would recommended this bank to my friends and family Reviewed on: 26th January 2016

Brilliant customer service and they always make you feel like you matter to them

Every time I go into my branch, the staff are always helpful, if it looks like I have to wait, they invite me to have a hot or cold drink, if I don't understand anything that is said, the staff are always happy to take the time to explain everything. I cannot recommend them enough. Reviewed on: 19th January 2016

Helpful when the chips are down

I know The Coop has had bad press recently but they helped me out when i found myself in dire straits, the staff were very helpful, they listened to the trouble i seemed to have got into when my husband became ill and had to give our business up because of it. We found ourselves in a bit of a pickle. The advice we got saved us from the baliffs, and they supported us through the bad financial times, which took the stress off me while caring for my husband. Reviewed on: 15th January 2016

A bank that is your friend as well as handling your money

I have banked with the Coop for many years and have current account, cash minder and saving account. I love that even when they had some financial issues, they put me at ease and gave reassurances that my money was safe. Going into branch is like visiting friends. The staff all have time to spend chatting to every customer whilst you do your business and if there are any issues, which are rare, they are resolved quickly and with professionalism. I find the benefits attached to the current account I use to be fair and good value - I pay a small monthly fee which provides me with travel insurance, mobile phone insurance, gadget insurance and also RAC cover. I will continue to bank with the Coop and am secure in the knowledge they're a fab bunch of people as well as being a fab company to bank with. Reviewed on: 12th January 2016

Good customer service and ethical banking

I always find the customer service very good and efficient Reviewed on: 11th January 2016

Smile

I bank with Smile (part of co-op), have always found them to be a brilliant and reliable bank with every inquiry i have made over the last 10 years i have banked with them. Reviewed on: 9th January 2016

Fantastic, really couldn't ask for better

I always find this group to be willing to go the extra mile to help you out. Are incredibly understanding of any problems you may have and are all round just very impressive!. Reviewed on: 1st January 2016

Very Helpful with mortgage

I paid off my mortgage and they helped me complete all the forms and transferred the money easily. They put my mind at ease and made it very stress free. Reviewed on: 27th December 2015

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