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The Co-operative Bank: Current Account reviews

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4.04
Based on 388 reviews, last reviewed 7th Mar 2025
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
59%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

Good dependable bank No frills, but good basic all and reliable Reviewed on: 7th March 2025
Beryl C's avatar
Beryl C

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025
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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

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The Co-operative Bank Current Account reviews (388)

Helpful

4
Always answer the phone promptly. I never have to wait in a queue. Reviewed on: 25th November 2016
Jean Tomlinson's avatar
Jean Tomlinson

The Un-Co-operative Bank - ethical?!

1
Two months ago, we enquired about switching to The Co-op, wanting to benefit from the £150 switch incentive. Initially we were told on the phone that, as our current banking provider wasn't signed up to the switch scheme, we wouldn't be eligible. They then checked this and found that if we used their "manual switch" process that we would still be eligible, but that this process would take 4-6 weeks. Okay, so it's £150 and we wanted to switch anyway, so we waited. The switch went ahead but, several phone calls later we have still not received the incentive and, despite being told by two people we were eligible, we've now been told that we were "mis-informed". So, having physically moved all of our banking from our old provider, doing everything we were told by the Co-op, moving our wages and direct debits etc as required, we're not eligible apparently. I'm currently on the phone, where I have been for 53 minutes, trying to sort this out and "argue" our case. Is ethical banking really this difficult....? Reviewed on: 25th November 2016
Philip Walters's avatar
Philip Walters

Great service, no problems

5
Never had any problems with Co-op and they're always very helpful if needed Reviewed on: 19th November 2016
Joanna Coleshill's avatar
Joanna Coleshill

The Co-Operative Bank

5
Great customer service, they treat people like individuals, and take the time to make sure you are well looked after. Reviewed on: 16th November 2016
Heather M Jenkinson's avatar
Heather M Jenkinson

Very good

5
I am very pleased with this bank, they have helpful easily contactable staff in the UK and are always willing to help. Reviewed on: 16th November 2016
Stephanie Coals's avatar
Stephanie Coals

GREAT BANK REALLY GOOD SERVICE

5
BEST CUSTOMER SERVICE REALLY LOOK AFTER THE CUSTOMERS Reviewed on: 16th November 2016
Gwyneth Lowe's avatar
Gwyneth Lowe

Long call waiting times

2
I had to contact the bank about a transaction on my card and I was waiting for 25 minutes. I find that unacceptable at what wouldn't be expected to be a particularly busy time and based on the fact the lines are open 24/7. It did not even state my place in the queue to give an expectation. They also seem to keep deleting my security code. I had a credit card with them several years back too and when I first set up security questions then, the girl did not take any of the correct spellings and I then got locked out when trying to log in online. She also did not correctly change my payment to minimum from the full outstanding balance when requested on a prticular month which caused me issued Reviewed on: 15th November 2016
Karen Scammell's avatar
Karen Scammell

Ethical, friendly, as it should be!

5
Ethical, friendly, as it should be! Day to day banking is a pleasure and a breeze... in the bank where everyone knows your name! Reviewed on: 15th November 2016
Caroline Bulcock's avatar
Caroline Bulcock

Simple, easy and easy to get through to someone

5
I never have any problems getting through to the bank & that's great when you need to query something. Would recommend Reviewed on: 14th November 2016
Natasha M's avatar
Natasha M

coop current account

4
It does what it says on the tin. I go to the bank'I withdraw/pay in money. What else is it supposed to do? Reviewed on: 14th November 2016
Diana Jones's avatar
Diana Jones

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