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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.18 (429 reviews)

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4.18

Based on 429 reviews, last reviewed 31st May 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

I hope this goes to the right person but just wanted... I hope this goes to the right person but just wanted to say massive thank you to Mehreen who I spoke to on costumer services on the phone. I’ve been h... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (429)

great staff

the staff at the coop make all the difference, they are not just stuck behind counters with a face like a cow chewing a wasp they are friendly and helpful Reviewed on: 6th November 2017

Fantastic

Really good bank. Customer Service is of a very high quality. Would definitely recommend. Reviewed on: 6th November 2017

I have the everyday Saver

We have just changed to the everyday saver account from a normal account. I chose this as the worldwide insurance covered me for my medication I take, where as previous travel insurance companies were charging me a premium plus on top charged for cruises at a premium. This account costs £15 month but I can get up to £5 a month cashback, and you also get free mobile insurance and free RAC cover, When you add everything up, I am saving on what I was paying on just travel insurance without the other benefits Reviewed on: 6th November 2017

Fantastic! Do good banking. X

I love using coop as its an ethical bank, you get that feel good factor whilst doing essential banking. The customer service has always been what has stood out to me as it has been fab either on the phone or in branch. They have updated the online system recently too so please don't be put off by the stories in the press, it's still alive and kicking . I feel my money is safe and I'm well looked after. You could probably get an account with more bells and whistles but this does what it says on the tin. Well done Coop! X Reviewed on: 3rd November 2017

Excellent service

Brilliant customer service every time. Reviewed on: 5th October 2017

The Reliable Bank

Have been with the Co-op for 50 years and have always found them to be honest, fair and reliable. On the odd occasion when there has been a problem they have always been quick to resolve it to my satisfaction. You always know where you are with the co-op. Reviewed on: 23rd September 2017

Helpful friendly advice

Cheeryhelfull guidance in store Reviewed on: 19th September 2017

never had a problem.

The Co-operative Bank has been through hard times of late, but since I opened my current account with them back in 1956, I can honestly say that I have never had a problem. Nowadays my banking is mostly done on line and a smart new website, recently added has enhanced that experience. I am totally happy with the Co-operative Bank and the service I receive from it. Reviewed on: 30th August 2017

Banking that feels right!

Now been with coop for a long time and never had any reason to complain. Customer service always amazing, and actual people on the phone whenever you need to sort stuff out. Reviewed on: 25th August 2017

Conned me into paying for a Current Account

I was told if I paid monthly for the Current Account I would enjoy a better credit rating and access to better mortgage packages. When it came to getting a mortgage I found this to be false. I complained to the financial ombudsman and they ruled in their favour just because they didn't have a full record of why I signed up to the paid package. Just like all other banks, not ethical like they try to pass off to being. Reviewed on: 23rd August 2017

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