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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (375 reviews)

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4.02

Based on 375 reviews, last reviewed 10th Oct 2024

33% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Customer service is a breath of fresh air Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving accoun... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

I'm autistic and dyslexic I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago a... Read more Reviewed on: 27th August 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

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The Co-operative Bank Current Account reviews (375)

The Co-Operative Bank

Great customer service, they treat people like individuals, and take the time to make sure you are well looked after. Reviewed on: 16th November 2016

Very good

I am very pleased with this bank, they have helpful easily contactable staff in the UK and are always willing to help. Reviewed on: 16th November 2016

GREAT BANK REALLY GOOD SERVICE

BEST CUSTOMER SERVICE REALLY LOOK AFTER THE CUSTOMERS Reviewed on: 16th November 2016

Long call waiting times

I had to contact the bank about a transaction on my card and I was waiting for 25 minutes. I find that unacceptable at what wouldn't be expected to be a particularly busy time and based on the fact the lines are open 24/7. It did not even state my place in the queue to give an expectation. They also seem to keep deleting my security code. I had a credit card with them several years back too and when I first set up security questions then, the girl did not take any of the correct spellings and I then got locked out when trying to log in online. She also did not correctly change my payment to minimum from the full outstanding balance when requested on a prticular month which caused me issued Reviewed on: 15th November 2016

Ethical, friendly, as it should be!

Ethical, friendly, as it should be! Day to day banking is a pleasure and a breeze... in the bank where everyone knows your name! Reviewed on: 15th November 2016

Simple, easy and easy to get through to someone

I never have any problems getting through to the bank & that's great when you need to query something. Would recommend Reviewed on: 14th November 2016

coop current account

It does what it says on the tin. I go to the bank'I withdraw/pay in money. What else is it supposed to do? Reviewed on: 14th November 2016

Never experienced anything quite like it

I think they have 2 members of staff total. Its even worse that the shop with its mouldy veg. Have not been able to access the site once and can't ever get through on the phone. The chat is also always 'unavailable'. Also in branch they dont have any machines and one person on counter so always a queue. May as well have given my money to a homeless man to look after, would have been more reliable. Reviewed on: 30th October 2016

I was bankrupt and they helped

I went bankrupt. That makes it almost impossible to get a bank account. The Co-op were prepared to listen and make an assessment based on a newly secured job when no one else would. May 2008 was good and bad! Reviewed on: 27th June 2016

Fantastic services

Top bank, great customer service, easy internet banking Reviewed on: 20th June 2016

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