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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.1 (401 reviews)

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4.01

Based on 401 reviews, last reviewed 15th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

60%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Brutal incompetent bureaucracy at its' worst. Brutal incompetent bureaucracy at its' worst; what has become of the 'Cooperative' bank? After trying to arrange things after a recent bereavement, I ... Read more Reviewed on: 15th October 2025

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (401)

Fair, ethical and friendly

Dealing with the co-op is always a good experience. The staff never make you feel like they have to get rid of you and always want to be very helpful Reviewed on: 31st May 2017

1st class service

been with the co op for over 30 years with my current account - superb in every aspect Reviewed on: 30th May 2017

Current Account that is easy to use?

Yes! Absolutely! I've been with a few different banks over the years and have many a time been disappointed at how difficult it was to speak with an easy to understand administrator...I finally found the bank I will be staying. They have everything offered to me by other banks; the products, the online user friendly website, they even switched all my direct debits with no Burroughs AND I got a cash back reward for the honour! Brilliant! Reviewed on: 30th May 2017

Always find them very helpful

I always find them very helpful and I have always spoken to a UK call centre Reviewed on: 25th May 2017

Simples

The Co-op bank current account offer a no frills bank account and their customer service and internet banking are easy to use! Reviewed on: 26th April 2017

Day to day contact

Good online and telephone service, but poor branch network. Reviewed on: 31st March 2017

Current account for 57 years

I have had current accounts with this Bank for 57 years with no problems and free banking. Can't say much more than that. Reviewed on: 17th March 2017

Absolutely fantastic

Since joining the Co-operative (which in itself was far easier than any other bank I tried), I have not experienced a single negative thing. I am not constantly bombarded with unnecessary emails/texts/calls/post. Very easy to contact and speak with when needed, and the improved on-line banking is so simple to use. Overall, for my needs this is the best bank to use 10/10. Reviewed on: 13th February 2017

Fairly good service so far- good switching bonus

Their initial customer service was dire, switching took over a month because of their ineptitude and incompetence. But that aside, their day to day handling of my account has been fine. I switched for the bonus and because my previous bank were poor, I regretted switching at first, but now I am happy with their service Reviewed on: 12th February 2017

Great customer service

All interactions I have had with the customer service department of the co-op bank have been great. Each time they have been extremely helpful and able to resolve my issues. Reviewed on: 12th February 2017

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