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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.18 (429 reviews)

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4.18

Based on 429 reviews, last reviewed 31st May 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

I hope this goes to the right person but just wanted... I hope this goes to the right person but just wanted to say massive thank you to Mehreen who I spoke to on costumer services on the phone. I’ve been h... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (429)

Excellent service

Always helpful. Never had any problems and don't bombard me with spam mail Reviewed on: 8th November 2017

Helpful and easy to use

Telephone banking easy to use. Online facilities not so easy. Reviewed on: 8th November 2017

Great ethical personal banking

I have been with the Co-operative bank for at least 10 years and have always been delighted by their customer services. Nothing too much trouble -a bank that works for the customers Reviewed on: 8th November 2017

Mixrd bag

Good at the basics, including helpful, friendly customer service. And there’s still a commitment to some corporate responsibility, sadly lacking elsewhere. Poor for walk in or face to face advice, as there are so few branches, and of course they’ve made a hash of its investments in recent years Reviewed on: 7th November 2017

Banking with benefits

Really happy with my Coop current account. The on-line banking and phone app are easy to use, and the customer service on the phone is always friendly and helpful. I get Everyday Rewards which is about £5 a month credited to my account just for using the account in a number of ways. The only downside is that my debit card chips seem to stop working now and then which hasn’t happened with other accounts - might just be chance though! Reviewed on: 7th November 2017

Poor App

I use banking apps to keep track of my current account - the coop app only lets me see 2 weeks transactions. It is impossible to compare expenditure to the previous month period. IŠ—Èm moving bank as a result Reviewed on: 7th November 2017

review of coop current account

good service every time I visit probably once a month Reviewed on: 7th November 2017

A Co-operative Company

Friendly people particularly on twitter quick and helpful response. At branch They are efficient and real. Reviewed on: 7th November 2017

Amazing customer service

Friendly advisors that put you at ease straight away with friendly chat and helpful advise finding the product that suits you best Reviewed on: 6th November 2017

A cut above rest

Helpful in branch and over phone. Website is ok Reviewed on: 6th November 2017

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