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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.12 (397 reviews)

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4.10

Based on 397 reviews, last reviewed 13th Jun 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

4

Very good staff Very good staff who know their product and answer the phone quickly Reviewed on: 13th June 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

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The Co-operative Bank Current Account reviews (397)

Simples

The Co-op bank current account offer a no frills bank account and their customer service and internet banking are easy to use! Reviewed on: 26th April 2017

Day to day contact

Good online and telephone service, but poor branch network. Reviewed on: 31st March 2017

Current account for 57 years

I have had current accounts with this Bank for 57 years with no problems and free banking. Can't say much more than that. Reviewed on: 17th March 2017

Absolutely fantastic

Since joining the Co-operative (which in itself was far easier than any other bank I tried), I have not experienced a single negative thing. I am not constantly bombarded with unnecessary emails/texts/calls/post. Very easy to contact and speak with when needed, and the improved on-line banking is so simple to use. Overall, for my needs this is the best bank to use 10/10. Reviewed on: 13th February 2017

Fairly good service so far- good switching bonus

Their initial customer service was dire, switching took over a month because of their ineptitude and incompetence. But that aside, their day to day handling of my account has been fine. I switched for the bonus and because my previous bank were poor, I regretted switching at first, but now I am happy with their service Reviewed on: 12th February 2017

Great customer service

All interactions I have had with the customer service department of the co-op bank have been great. Each time they have been extremely helpful and able to resolve my issues. Reviewed on: 12th February 2017

Changing old account and opening a new one.

Opened a current account with them after having a really old account with Bristol & west. I was taken into a private office so felt my private details wernt heard by everyone else. The lady I dealt with was really friendly and explained everything in a clear manner. My second visit was to set my security up on my account were I seen a different member of staff. As before they were very friendly and professional. I was very pleases with the overlay experience and came away with an account I'm happy with. Would highly recommend them. Reviewed on: 12th February 2017

Could do better

We chose the co-operative bank over 15 years ago because of their ethical investment policies. We were impressed by the thought of a bank actually having an ethical policy! We still are happy that they do but simply wish they they would apply their same sense pf ethics to their every day dealing with their customers. The charges for the everyday banking is surprising. They are currently undergoing maintenance and are therefore unavailable online for anything other than emergencies. They prepared their customers for this, but in this day and age, it is still unacceptable. Reviewed on: 12th February 2017

A decent ethical bank

I enjoy banking with the Coop although they could do a little more to encourage customers to stay, especially with so many switching rewards. I like the linked savings and always find staff to be helpful and friendly. Reviewed on: 12th February 2017

low cost good account

good quality low cost account for telephone type account. Website good as well. Reviewed on: 11th February 2017

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