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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.1 (426 reviews)

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4.10

Based on 426 reviews, last reviewed 16th Apr 2026

1900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

4

Switched current account to obtain a monetary reward. Switched current account to obtain a monetary reward. So far, so good. Reviewed on: 16th April 2026

Latest lowest rating:

1

Slow and opaque application process Very opaque and slow application process with no updates Reviewed on: 28th March 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (426)

Customer focused

The Co-operative Bank have always given me excellent customer service. Have always been friendly and always stayed to the problem was resolved. Would highly recommend Reviewed on: 14th November 2017

Love banking with the co-op

Co-op bank is great. It may not have a big presence on the high street but they couldn't make online and telephone banking easier, and with their paying in available through the Post office as well as Co-op bank and Britannia there is no problem for offline transactions either. Customer service is a dream, I have never had a bad customer service/telephone banking issue. They are far quicker to answer the phone than most and are always pleasant, friendly and knowledgeable. I know they've had their ups and downs over the past few years but they have been transparent throughout, and what's not to love about ethical banking with transparency and great customer service? Reviewed on: 9th November 2017

Easy banking

Easy banking with the co-op and you know you're doing something good too Reviewed on: 8th November 2017

Good and efficient

Great for the online banking fan - always found them efficient and fast if I have a query to sort out - website usually always working well Reviewed on: 8th November 2017

Cashminder is a great basic bank account

Cashminder is a great basic bank account Reviewed on: 8th November 2017

New Year - New Bank

The basic bank account offered by The Co-operative Bank is straightforward and prevents debt. Reviewed on: 8th November 2017

Ethical good quality bank

Every dealing I have had with customer services has been fantastic: the solution to the problem has been found immediately and they have been kind, courteous and explained things well. I've been with them for over a decade now and could not be happier. And the fact they do not provide weapons nor do they fund horrendous planet-destroying activities like fracking. Reviewed on: 8th November 2017

Excellent service

Always helpful. Never had any problems and don't bombard me with spam mail Reviewed on: 8th November 2017

Helpful and easy to use

Telephone banking easy to use. Online facilities not so easy. Reviewed on: 8th November 2017

Great ethical personal banking

I have been with the Co-operative bank for at least 10 years and have always been delighted by their customer services. Nothing too much trouble -a bank that works for the customers Reviewed on: 8th November 2017

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