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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.12 (412 reviews)

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4.06

Based on 412 reviews, last reviewed 23rd Jan 2026

1000% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

Always available locally or phone Always available locally or phone Reviewed on: 23rd January 2026

Latest lowest rating:

1

Won’t let you buy crypto. Won’t let you buy crypto. I do not feel that it is their place to tell me what I can or cannot do with MY monry Reviewed on: 23rd January 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (412)

A Co-operative Company

Friendly people particularly on twitter quick and helpful response. At branch They are efficient and real. Reviewed on: 7th November 2017

Amazing customer service

Friendly advisors that put you at ease straight away with friendly chat and helpful advise finding the product that suits you best Reviewed on: 6th November 2017

A cut above rest

Helpful in branch and over phone. Website is ok Reviewed on: 6th November 2017

great staff

the staff at the coop make all the difference, they are not just stuck behind counters with a face like a cow chewing a wasp they are friendly and helpful Reviewed on: 6th November 2017

Fantastic

Really good bank. Customer Service is of a very high quality. Would definitely recommend. Reviewed on: 6th November 2017

I have the everyday Saver

We have just changed to the everyday saver account from a normal account. I chose this as the worldwide insurance covered me for my medication I take, where as previous travel insurance companies were charging me a premium plus on top charged for cruises at a premium. This account costs £15 month but I can get up to £5 a month cashback, and you also get free mobile insurance and free RAC cover, When you add everything up, I am saving on what I was paying on just travel insurance without the other benefits Reviewed on: 6th November 2017

Fantastic! Do good banking. X

I love using coop as its an ethical bank, you get that feel good factor whilst doing essential banking. The customer service has always been what has stood out to me as it has been fab either on the phone or in branch. They have updated the online system recently too so please don't be put off by the stories in the press, it's still alive and kicking . I feel my money is safe and I'm well looked after. You could probably get an account with more bells and whistles but this does what it says on the tin. Well done Coop! X Reviewed on: 3rd November 2017

Excellent service

Brilliant customer service every time. Reviewed on: 5th October 2017

The Reliable Bank

Have been with the Co-op for 50 years and have always found them to be honest, fair and reliable. On the odd occasion when there has been a problem they have always been quick to resolve it to my satisfaction. You always know where you are with the co-op. Reviewed on: 23rd September 2017

Helpful friendly advice

Cheeryhelfull guidance in store Reviewed on: 19th September 2017

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