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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.23 (432 reviews)

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4.23

Based on 432 reviews, last reviewed 2nd Sep 2026

64% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

Had a phone call to sort out some new accounts and Mr. Had a phone call to sort out some new accounts and Mr. Kieran Lancaster, Personal Banker based in Nottingham was very thorough, patient and helpful to... Read more Reviewed on: 2nd September 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (432)

Just OK

- Very expensive monthly charges - They no longer provide 24/7 customer service - They don't provide an 0800 to contact them - Their website often seems to be unavailable/undergoing maintenance or experiencing some kind of problem Reviewed on: 20th November 2017

great no hassle bank

recently switched to the cooperative bank and cant fault them at all from start to finish the switch went smoothly Reviewed on: 16th November 2017

I le

leave to them to decide rather than recommend Reviewed on: 16th November 2017

Rude and unhelpful

Everytime I have needed help with my account and contacted Coop Bank. They have either been rude or given me the wrong information. Reviewed on: 15th November 2017

The Co-operative Bank

The Co-operative Bank seems to have cracked it when it comes to customer service - no hard sell, more than happy to search for an answer and always polite and friendly. Their on-line site is also very good. Pages are easy to navigate, load quickly and are easy to read - font size and colour are user friendly. Reviewed on: 15th November 2017

Not friendly or helpful

Everytime I have contacted this bank regarding my account. They have either been rude or given me the wrong information. Reviewed on: 15th November 2017

Customer focused

The Co-operative Bank have always given me excellent customer service. Have always been friendly and always stayed to the problem was resolved. Would highly recommend Reviewed on: 14th November 2017

Love banking with the co-op

Co-op bank is great. It may not have a big presence on the high street but they couldn't make online and telephone banking easier, and with their paying in available through the Post office as well as Co-op bank and Britannia there is no problem for offline transactions either. Customer service is a dream, I have never had a bad customer service/telephone banking issue. They are far quicker to answer the phone than most and are always pleasant, friendly and knowledgeable. I know they've had their ups and downs over the past few years but they have been transparent throughout, and what's not to love about ethical banking with transparency and great customer service? Reviewed on: 9th November 2017

Easy banking

Easy banking with the co-op and you know you're doing something good too Reviewed on: 8th November 2017

Good and efficient

Great for the online banking fan - always found them efficient and fast if I have a query to sort out - website usually always working well Reviewed on: 8th November 2017

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