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The Co-operative Bank: Current Account reviews

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4.10
Based on 397 reviews, last reviewed 13th Jun 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
59%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

4

Very good staff Very good staff who know their product and answer the phone quickly Reviewed on: 13th June 2025
Christopher Parry's avatar
Christopher Parry

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025
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The Co-operative Bank Current Account reviews (397)

Scam

1
This bank is not cooperating with my bank in order to stop a scam. I have lost £399 and this bank is not wiling to close the scam account (details below) and give my money bank Sort code 087199 Account number 04480495 My bank has contacted them several times and I reiterate that they are not helping Reviewed on: 30th July 2017
Anonymous's avatar
Anonymous

Good bank

5
I don't get actual interest on my balance, but I do get £5.50 per month for just using the account. Given that my average balance is quite low is a pretty good interest rate equivalent. Not had any problems running the account so would definitely recommend. Reviewed on: 24th July 2017
Alison Browning's avatar
Alison Browning

Great bank just troublesome times

5
This is a great bank with excellent customer services - however it has lost it's ethical edge and the future remains uncertain Reviewed on: 30th June 2017
Jackie bateman 's avatar
Jackie bateman

Smile- it's the online co-op bank

4
Been with smile for quite some time now and have found them to be a thoroughly helpful and supportive bank. Their online and telephone staff are polite, helpful and very knowledgable. Reviewed on: 29th June 2017
Ray Cheshire's avatar
Ray Cheshire

Good service

5
Good customer service, always happy to help Reviewed on: 29th June 2017
Kathryn Lee's avatar
Kathryn Lee

Great account

5
Easy and ethical banking - just what I want Reviewed on: 31st May 2017
Steve Allsopp's avatar
Steve Allsopp

Fair, ethical and friendly

5
Dealing with the co-op is always a good experience. The staff never make you feel like they have to get rid of you and always want to be very helpful Reviewed on: 31st May 2017
Tris Brown's avatar
Tris Brown

1st class service

5
been with the co op for over 30 years with my current account - superb in every aspect Reviewed on: 30th May 2017
steve holmes's avatar
steve holmes

Current Account that is easy to use?

5
Yes! Absolutely! I've been with a few different banks over the years and have many a time been disappointed at how difficult it was to speak with an easy to understand administrator...I finally found the bank I will be staying. They have everything offered to me by other banks; the products, the online user friendly website, they even switched all my direct debits with no Burroughs AND I got a cash back reward for the honour! Brilliant! Reviewed on: 30th May 2017
Michelle's avatar
Michelle

Always find them very helpful

5
I always find them very helpful and I have always spoken to a UK call centre Reviewed on: 25th May 2017
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Anonymous

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