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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.1 (426 reviews)

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4.10

Based on 426 reviews, last reviewed 16th Apr 2026

1900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

4

Switched current account to obtain a monetary reward. Switched current account to obtain a monetary reward. So far, so good. Reviewed on: 16th April 2026

Latest lowest rating:

1

Slow and opaque application process Very opaque and slow application process with no updates Reviewed on: 28th March 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (426)

Very great account,

Excellent service, great account. Easy set up and process Reviewed on: 13th December 2017

Fantastic customer service

Co-ops customer service is second to none, they're faultless in my opinion. They did however refuse me a student bank account although I banked with them for four years, and did not disclose why. Whether that is a fault of the bank or an industry standard I am not sure. Reviewed on: 25th November 2017

HASSLE FREE SERVICE

I have never had a any real issues with the CO-OP Bank, friendly staff, online banking & the app!! Reviewed on: 22nd November 2017

Banking

This bank is very good with direct debits and paying out money in time :-) Reviewed on: 20th November 2017

Just OK

- Very expensive monthly charges - They no longer provide 24/7 customer service - They don't provide an 0800 to contact them - Their website often seems to be unavailable/undergoing maintenance or experiencing some kind of problem Reviewed on: 20th November 2017

great no hassle bank

recently switched to the cooperative bank and cant fault them at all from start to finish the switch went smoothly Reviewed on: 16th November 2017

I le

leave to them to decide rather than recommend Reviewed on: 16th November 2017

Rude and unhelpful

Everytime I have needed help with my account and contacted Coop Bank. They have either been rude or given me the wrong information. Reviewed on: 15th November 2017

The Co-operative Bank

The Co-operative Bank seems to have cracked it when it comes to customer service - no hard sell, more than happy to search for an answer and always polite and friendly. Their on-line site is also very good. Pages are easy to navigate, load quickly and are easy to read - font size and colour are user friendly. Reviewed on: 15th November 2017

Not friendly or helpful

Everytime I have contacted this bank regarding my account. They have either been rude or given me the wrong information. Reviewed on: 15th November 2017

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