Write a review

The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.12 (399 reviews)

View other The Co-operative Bank products

4.09

Based on 399 reviews, last reviewed 8th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Unco-operative Call themselves Co-operative this bank has been extremely unco-operative! False promises, broken guarantees, buck passing and ultimate upset. This ope... Read more Reviewed on: 8th September 2025

Read all reviews Write a review

About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

Review The Co-operative Bank: Current account now

Help others make smarter decisions by sharing your own experience.

Write a review

The Co-operative Bank Current account reviews (399)

great staff

the staff at the coop make all the difference, they are not just stuck behind counters with a face like a cow chewing a wasp they are friendly and helpful Reviewed on: 6th November 2017

Fantastic

Really good bank. Customer Service is of a very high quality. Would definitely recommend. Reviewed on: 6th November 2017

I have the everyday Saver

We have just changed to the everyday saver account from a normal account. I chose this as the worldwide insurance covered me for my medication I take, where as previous travel insurance companies were charging me a premium plus on top charged for cruises at a premium. This account costs £15 month but I can get up to £5 a month cashback, and you also get free mobile insurance and free RAC cover, When you add everything up, I am saving on what I was paying on just travel insurance without the other benefits Reviewed on: 6th November 2017

Fantastic! Do good banking. X

I love using coop as its an ethical bank, you get that feel good factor whilst doing essential banking. The customer service has always been what has stood out to me as it has been fab either on the phone or in branch. They have updated the online system recently too so please don't be put off by the stories in the press, it's still alive and kicking . I feel my money is safe and I'm well looked after. You could probably get an account with more bells and whistles but this does what it says on the tin. Well done Coop! X Reviewed on: 3rd November 2017

Excellent service

Brilliant customer service every time. Reviewed on: 5th October 2017

The Reliable Bank

Have been with the Co-op for 50 years and have always found them to be honest, fair and reliable. On the odd occasion when there has been a problem they have always been quick to resolve it to my satisfaction. You always know where you are with the co-op. Reviewed on: 23rd September 2017

Helpful friendly advice

Cheeryhelfull guidance in store Reviewed on: 19th September 2017

never had a problem.

The Co-operative Bank has been through hard times of late, but since I opened my current account with them back in 1956, I can honestly say that I have never had a problem. Nowadays my banking is mostly done on line and a smart new website, recently added has enhanced that experience. I am totally happy with the Co-operative Bank and the service I receive from it. Reviewed on: 30th August 2017

Banking that feels right!

Now been with coop for a long time and never had any reason to complain. Customer service always amazing, and actual people on the phone whenever you need to sort stuff out. Reviewed on: 25th August 2017

Conned me into paying for a Current Account

I was told if I paid monthly for the Current Account I would enjoy a better credit rating and access to better mortgage packages. When it came to getting a mortgage I found this to be false. I complained to the financial ombudsman and they ruled in their favour just because they didn't have a full record of why I signed up to the paid package. Just like all other banks, not ethical like they try to pass off to being. Reviewed on: 23rd August 2017

Do you have a different The Co-operative Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Starling Bank 4.94 from 27365 reviews
Black Current Account
from RBS 3.17 from 17 reviews
Current account
from Unizest 2.60 from 2 reviews

Want to see more from The Co-operative Bank?

Professional and Career Development Fund
from The Co-operative Bank 4.75 from 3 reviews
Cash Passport
from The Co-operative Bank 4.33 from 3 reviews
Student Current Account
from The Co-operative Bank 4.13 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub