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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (375 reviews)

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4.02

Based on 375 reviews, last reviewed 10th Oct 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Customer service is a breath of fresh air Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving accoun... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

I'm autistic and dyslexic I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago a... Read more Reviewed on: 27th August 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

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The Co-operative Bank Current Account reviews (375)

excellent customer service, oustanding security checks, always come out bank with a smile

Have been a customer of the cop op bank for over 3 years now, they have the hisghest security checks in place in the country and beat every other bank hands down on the products they sell, the customer servise alone is outstanding and if your having a bad day can rest assured that the staff t co-op will definately not make it worse, loyal life-long customer....Rachel. Reviewed on: 8th January 2015

Personal, helpful and (a rarity these days) knowledgeable

I recently took the decision to switch from NatWest to Co-op Bank after 26 years. As well as the ethical issues of remaining with NatWest, I was also fed up of the lack of financial knowledge every time I wanted anything from them. The service and knowledge from Co-op have been like going back to how banking was 15 years ago or more. Reviewed on: 27th December 2014

Always approachable and willing to help, their telephone contact team are superb (and based in England)!

Telephone calls are always answered promptly and courteously. Nothin is too much trouble, even at 4am! Staff knowledge is excellent and they'll call me back if they need to research the answer. The Co-Op Bank Twitter feed is excellent. The bank App is also very good. And they are an ethical bank. Ticks all the fight boxes for me! Reviewed on: 26th December 2014

Great customer service

Great bank, great service can't recommend enough Reviewed on: 26th December 2014

Personal service as it should be.

I've been with the Co-op for nearly 15 years, and no combination of £100 incentives and short-term teaser interest rates could persuade me to switch to another bank. From day one I've found the staff in all of their branches to be polite, helpful and knowledgeable, and both the telephone banking and latterly internet banking services have always been efficient and easy to use. Since the acquisition of Britannia Building Society, it's been easier than ever to get to a branch, and even when there isn't one nearby, the link up with the Post Office means I can always deposit cheques with a minimum of fuss. Above all else, despite all of the negative press, it's nice to be with a bank that has sound ethical guidelines and that is motivated by more than raw profit. Reviewed on: 23rd December 2014

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