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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.1 (426 reviews)

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4.10

Based on 426 reviews, last reviewed 16th Apr 2026

1900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

4

Switched current account to obtain a monetary reward. Switched current account to obtain a monetary reward. So far, so good. Reviewed on: 16th April 2026

Latest lowest rating:

1

Slow and opaque application process Very opaque and slow application process with no updates Reviewed on: 28th March 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (426)

ETHICAL AND EFFICIENT

EVERYTHING YOU COULD WANT FROM A BANK IN THIS DAY AND AGE- NOT AS MANY HIGH STREET BRANCHES AS SOME BANKS BUT WHO NEEDS THAT THESE DAYS WITH ONLINE BANKING?! GREAT TELEPHONE SUPPORT WHEN YOU NEED IT, EXCELLENT ONLINE BANKING AND AN ALL-ROUND EFFICIENT SERVICE- AND MORE ETHICAL THAN ALL THE COMPETITION TO BOOT! Reviewed on: 6th January 2018

Problem Free Banking

I have been with the Co-op for over 20 years and have always found them to be friendly, efficient, and easy to deal with. Initially I used their telephone services and then moved onto internet banking and both were easy to use and reasonably problem free. I have processed day to day transactions as well as more complex ones, and whenever I've needed assistance help has been on hand. If I ever a need to go into branch the service is just as good. Reviewed on: 5th January 2018

Great customer service

Fab customer service both in branch and over the phone. Never had an issue! Reviewed on: 5th January 2018

Brilliant Customer Service

I cannot recommend this bank enough. I had an experience whereby money was taken from my account when it shouldn't have, this left me overdrawn through no fault of my own. The bank got my money back, and really helped me through what was a very stressful time. They talked me through every step of what they did to get my cash back, and were so kind and helpful. Reviewed on: 4th January 2018

Ethically minded

I have been a co-operative bank customer for over 20 years, I like how they aim to use an ethical approach to banking. Reviewed on: 4th January 2018

Always Worried

I have never really had a bad experience with the coop but I have always been worried that they would not stay open in the market. Currently looking to change banks to ease my fears Reviewed on: 3rd January 2018

Overall good but internet banking just ok

The only issue I'd take is that the internet banking interface is awful Reviewed on: 1st January 2018

Great Bank

really great customer service, so easy to deal with Reviewed on: 31st December 2017

Great little bank

Been with coop for 11 years service is great and ethical investment policy winner Reviewed on: 30th December 2017

Great service

Branch staff are fantastic they go out of there way to help Reviewed on: 21st December 2017

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