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The Co-operative Bank: Current account reviews

View other The Co-operative Bank products
4.17
Based on 434 reviews, last reviewed 14th Oct 2026
60% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
61%
See only 4 star reviews
18%
See only 3 star reviews
5%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

Transfer mostly worked well,. Transfer mostly worked well,. but one direct debit was missed out. Good incentives Reviewed on: 14th October 2026
Jemma 's avatar
Jemma

Latest lowest rating:

1

Read all 1 star review on all websites My review very much reflects what this bank appear to be subjecting lots of other customers to, how utterly abhorrent. I've been with this bank for t... Read more Reviewed on: 29th September 2026
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Smjs
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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (434)

Personal, helpful and (a rarity these days) knowledgeable

5
I recently took the decision to switch from NatWest to Co-op Bank after 26 years. As well as the ethical issues of remaining with NatWest, I was also fed up of the lack of financial knowledge every time I wanted anything from them. The service and knowledge from Co-op have been like going back to how banking was 15 years ago or more. Reviewed on: 27th December 2014
tomh's avatar
tomh

Always approachable and willing to help, their telephone contact team are superb (and based in England)!

5
Telephone calls are always answered promptly and courteously. Nothin is too much trouble, even at 4am! Staff knowledge is excellent and they'll call me back if they need to research the answer. The Co-Op Bank Twitter feed is excellent. The bank App is also very good. And they are an ethical bank. Ticks all the fight boxes for me! Reviewed on: 26th December 2014
Richard's avatar
Richard

Great customer service

5
Great bank, great service can't recommend enough Reviewed on: 26th December 2014
Jaala 's avatar
Jaala

Personal service as it should be.

4
I've been with the Co-op for nearly 15 years, and no combination of £100 incentives and short-term teaser interest rates could persuade me to switch to another bank. From day one I've found the staff in all of their branches to be polite, helpful and knowledgeable, and both the telephone banking and latterly internet banking services have always been efficient and easy to use. Since the acquisition of Britannia Building Society, it's been easier than ever to get to a branch, and even when there isn't one nearby, the link up with the Post Office means I can always deposit cheques with a minimum of fuss. Above all else, despite all of the negative press, it's nice to be with a bank that has sound ethical guidelines and that is motivated by more than raw profit. Reviewed on: 23rd December 2014
MJAS's avatar
MJAS

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