Smart Money People Logo
Go to business site
Share this page
Link copied

The Co-operative Bank: Current account reviews

View other The Co-operative Bank products
4.08
Based on 423 reviews, last reviewed 28th Mar 2026
1700% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
61%
See only 4 star reviews
18%
See only 3 star reviews
5%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

Highly recommend Great communication, easy to switch Reviewed on: 25th March 2026
Lindarf's avatar
Lindarf

Latest lowest rating:

1

Slow and opaque application process Very opaque and slow application process with no updates Reviewed on: 28th March 2026
Ed's avatar
Ed
Read all reviews Write a review

About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

Review The Co-operative Bank: Current account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

The Co-operative Bank Current account reviews (423)

Always approachable and willing to help, their telephone contact team are superb (and based in England)!

5
Telephone calls are always answered promptly and courteously. Nothin is too much trouble, even at 4am! Staff knowledge is excellent and they'll call me back if they need to research the answer. The Co-Op Bank Twitter feed is excellent. The bank App is also very good. And they are an ethical bank. Ticks all the fight boxes for me! Reviewed on: 26th December 2014
Richard's avatar
Richard

Great customer service

5
Great bank, great service can't recommend enough Reviewed on: 26th December 2014
Jaala 's avatar
Jaala

Personal service as it should be.

4
I've been with the Co-op for nearly 15 years, and no combination of £100 incentives and short-term teaser interest rates could persuade me to switch to another bank. From day one I've found the staff in all of their branches to be polite, helpful and knowledgeable, and both the telephone banking and latterly internet banking services have always been efficient and easy to use. Since the acquisition of Britannia Building Society, it's been easier than ever to get to a branch, and even when there isn't one nearby, the link up with the Post Office means I can always deposit cheques with a minimum of fuss. Above all else, despite all of the negative press, it's nice to be with a bank that has sound ethical guidelines and that is motivated by more than raw profit. Reviewed on: 23rd December 2014
MJAS's avatar
MJAS

Do you have a different The Co-operative Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from The Co-operative Bank?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill