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Review of the The Co-operative Bank, Current account:

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Rubbish customer service

I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presumably. Even when I press # # it goes to another menu. I just want a number that goes straight to a person. And for the bank not to answer it unless someone is free, so I don't have to pay for listening to bad music.Why They don't allow you to email them with questions. I suspect they invest in Israeli genocide. They push people to use mobile phones, and make things difficult for people who don't have one, or refuse to share the number. Email or landline are the only two 2FA options that work for me. I've had emails from them saying never to give personal details when rung up. But I had an automated call 2024-09-20 saying it was from the Coop to confirm recent transactions, then it asked me to select my year of birth and type in my month and date of birth. Obviously that is asking for personal details. So why does the Coop lie when it says it would never ask for them? There are no branches near me any more, which makes things a lot harder. The Co-op regularly cancels minor transactions for silly "fraud" reasons (it is never a fraud), causing extra hassle. The procedure for then dealing with it makes it worse - an automated call asking for security details, even though you always say not to give them out overt he phone. Their anti-fraud system actually opens up loopholes for fraud and data-gathering. Why does the bank waste money and resources sending out millions of "foreign payment" print letters even when customers are registered to receive electronic statements only? Even more of a waste as the transactions are already on statements, so it is just telling people twice about the same (completely standard) transaction. It makes a mockery of environmental claims. Basic things screwed up. For example, the order of transactions in a downloaded statement (chronological order) is the opposite to the order on a downloaded spreadsheet (reverse chronological order). Don’t make titles mandatory on debit cards or anywhere else. They are old-fashioned and many people don’t use them any more. I’m sick of going to accounts, and it always has an icon of a blue present and "Upgrade to an Everyday Extra account" as if it is a freebie. So you click. No, just the opposite - a bank account where I would have to pay THEM, and things I'd never use. So framing it as a gift, when really it would cost me. Awful and dishonest marketing. The link was there for months, pushing it even if you won't use it. Can't get rid of it. Reviewed on: 29th April 2026

Review of the Triodos Bank, Current account:

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No email

Go to their website and you'll see there is no way to email them with a question. Extremely unhelpful. I gave up in the end. Reviewed on: 29th April 2026

Review of the Triodos Bank, Cash ISA:

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No 2FA needed for my ISA: I don't have a mobile phone.

No 2FA needed for my ISA: I don't have a mobile phone.(I don't use the current account as you have to pay for it.) Reviewed on: 20th March 2026

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