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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.22 (431 reviews)

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4.22

Based on 431 reviews, last reviewed 14th Jul 2026

67% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

Colchester branch very helpful Great experience at the Colchester branch. Excellent experience switching Reviewed on: 14th July 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (431)

Miss

excellent basic bank account, does everything you need it to do Reviewed on: 10th February 2018

No problems!

I've been a customer of many banks in the UK and abroad and Co-op Bank has been the easiest to deal with. Reviewed on: 9th February 2018

Ethical banking

Easy to set up and great ethics when the banking industry in general is shocking. Reviewed on: 9th February 2018

Excellent customer service

I always receive excellent customer service in branch and on the phone. Reviewed on: 9th February 2018

basic bank account

no touch and pay on my current card Reviewed on: 8th February 2018

fairly good phone customer service

good when you need to contact by phone but online banking never in real time and site constantly under repair Reviewed on: 7th February 2018

good customer service

I switched to the co-op after bad customer experience at my previous bank. Co-op customer service is very good, you get a native English speaker not someone in a call centre thousands of miles away, and they genuinely try to solve your problems rather than parroting a script. Reviewed on: 7th February 2018

brillliant app, great online access

just love the access and simplicity of this account - I can move money on the go, check my balance, it's perfect Reviewed on: 6th February 2018

Simples

Simple no frills account that is simple with an easy to use online banking system. Reviewed on: 31st January 2018

I LIKE THIS BANK

Good customer service never had any problems (yet) Reviewed on: 29th January 2018

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