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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.22 (431 reviews)

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4.22

Based on 431 reviews, last reviewed 14th Jul 2026

67% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

Colchester branch very helpful Great experience at the Colchester branch. Excellent experience switching Reviewed on: 14th July 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (431)

Worst bank ever !!!!!

Bank does not send my card out when it is nearing expiry and when asked why they state it is to prompt me contacting them. If the need to speak with me so much why do they not call me? Not ethical and not thinking of the customer so we will see what the ombudsman has to say about this. Reviewed on: 13th March 2018

Hopeless Customer Service

Nil response from online communication via complaint service 10days passed by. Been with bank over 10 years time to bank elsewhere. Reviewed on: 12th February 2018

Excellent service

I've been banking with them for years and aam very hapy with service. Reviewed on: 11th February 2018

Does what it says on the tin

I have never needed to leave because I get free banking and everything I need is done in timely fashion Reviewed on: 11th February 2018

Outstanding Service

The Co operative Bank have been outstanding in their speed of service, friendly staff and knowledge of suitable accounts in all my dealings with them. I recommend them highly for anyone looking for a new current account. Reviewed on: 11th February 2018

Co-op Current account

I love the co-op bank & shops due to their fair ethics. I hAve always found the staff to be helpful and patient & they go the extra mile. I wouldn't bank with anybody else now & am glad i'm proud to be with the Co-operative bank! Long may they continue! Reviewed on: 11th February 2018

The ethical bank

dependable and professional - friendly staff-nice to know you are using an ethical bank Reviewed on: 11th February 2018

Ethical

Have had no issues with my current account. I received £100 for switching to it & It's an added bonus that it's an ethically minded company Reviewed on: 11th February 2018

Great but needs a bit of a rocket.....

I like my co-operative account overall because the online access is easy and simple to use.I do have two faults to point out though. 1. payments into my account from companies such as a direct payment or a shop refund always take at least a day longer than my husbands account. 2. The smart phone app is useless to me because it asks you to put in your D>O>B which means scrolling back through the dates and because I am a certain age..old..by the time my birthdate is received the app has timed out.I spoke to them about this and they said that was how it was...so no good to me. Reviewed on: 10th February 2018

recovering well from infiltration

the co-op is back after its flirtation with the nastier side of banking Reviewed on: 10th February 2018

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