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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.1 (426 reviews)

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4.10

Based on 426 reviews, last reviewed 16th Apr 2026

1900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

4

Switched current account to obtain a monetary reward. Switched current account to obtain a monetary reward. So far, so good. Reviewed on: 16th April 2026

Latest lowest rating:

1

Slow and opaque application process Very opaque and slow application process with no updates Reviewed on: 28th March 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (426)

Nice and simple bank account

A no frills, easy to use bank account with good customer service and simple internet banking system. Reviewed on: 26th June 2018

Still notanswering emails, unacceptable in the electronic world

The Coop has not answered one mail. Pretty pathetic. I had a letter from the Head of Customer services. If any person in authority signs a letter to you, they must be accesible. This person apparently does not exist. She has no phone number, email or contact address. Responsible Officers of any compant, entity, etc, must be contactable. She cannot be contacted! Reviewed on: 22nd June 2018

Worst bank ever

Can't post statements to you but still chargers you for NOT doing what you have waited 3 weeks for brain surgery it's not bunch of idiots DONT USE THIS BANK SAFER TO PUT YOUR MONEY UNDER YOUR MATTRESS!!!! Reviewed on: 8th June 2018

Doesn't reply to emails, Customer Services.

County Court Judgement for £175. Parking ticket from 2014, Judged by CC in 2017. Original ticket misdescribed car colour and Index number. All dealt with whilst I was out of the country for 3 months. I have provided evidence to Co-op. They recently cancelled my overdraft. I tried to appeal, but the person who signed the letter, Joanne Mayer, Head of Customer Contact, doesn't exist! No phone number, no email, cannot be contacted through Co-Op Customer Services. I recently wrote to the Coop board about this, 4 times! NO acknowledgement, well apart from automatic reply. The AGM was held recently, seems they were more interested in senior management and board, remuneration and bonuses. Very dissapointed, they are awarding huge salaries and bonuses, but cant be bothered to look at a shocking injustice. The company, MIL Collections, has gone round the cOuntry buying up old tickets for as little as £1.00, Rushing them to court, for a Judgement. This has forced a change in the Law in May, that oblidges them to prove contact with Owner of Vehicles. They were recently fined in court following admitting to Forging Original Ticket Issuers details. Giving letters and contacts with falce names. The Coop is assisting these, bottom feeders to claim false charges. NO one at the Coop Bank seems interested. Oh apartfrom Salaries and Bonuses. I thought they were the Peoples Bank, how stupid am I. Reviewed on: 2nd June 2018

Always find them very helpful

I always find their UK only call centers very helpful and their online banking is super easy to use Reviewed on: 2nd June 2018

Worst bank ever !!!!!

Bank does not send my card out when it is nearing expiry and when asked why they state it is to prompt me contacting them. If the need to speak with me so much why do they not call me? Not ethical and not thinking of the customer so we will see what the ombudsman has to say about this. Reviewed on: 13th March 2018

Hopeless Customer Service

Nil response from online communication via complaint service 10days passed by. Been with bank over 10 years time to bank elsewhere. Reviewed on: 12th February 2018

Excellent service

I've been banking with them for years and aam very hapy with service. Reviewed on: 11th February 2018

Does what it says on the tin

I have never needed to leave because I get free banking and everything I need is done in timely fashion Reviewed on: 11th February 2018

Outstanding Service

The Co operative Bank have been outstanding in their speed of service, friendly staff and knowledge of suitable accounts in all my dealings with them. I recommend them highly for anyone looking for a new current account. Reviewed on: 11th February 2018

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