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The Co-operative Bank: Current account reviews

View other The Co-operative Bank products
4.00
Based on 401 reviews, last reviewed 15th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
60%
See only 4 star reviews
19%
See only 3 star reviews
5%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025
Hannah S's avatar
Hannah S

Latest lowest rating:

1

Brutal incompetent bureaucracy at its' worst. Brutal incompetent bureaucracy at its' worst; what has become of the 'Cooperative' bank? After trying to arrange things after a recent bereavement, I ... Read more Reviewed on: 15th October 2025
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KR
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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (401)

Miss

5
excellent basic bank account, does everything you need it to do Reviewed on: 10th February 2018
Karen Howden's avatar
Karen Howden

No problems!

4
I've been a customer of many banks in the UK and abroad and Co-op Bank has been the easiest to deal with. Reviewed on: 9th February 2018
kh1009's avatar
kh1009

Ethical banking

4
Easy to set up and great ethics when the banking industry in general is shocking. Reviewed on: 9th February 2018
Rebecca Bluett's avatar
Rebecca Bluett

Excellent customer service

5
I always receive excellent customer service in branch and on the phone. Reviewed on: 9th February 2018
Dave woods's avatar
Dave woods

basic bank account

3
no touch and pay on my current card Reviewed on: 8th February 2018
leah verschoor's avatar
leah verschoor

fairly good phone customer service

3
good when you need to contact by phone but online banking never in real time and site constantly under repair Reviewed on: 7th February 2018
kh's avatar
kh

good customer service

4
I switched to the co-op after bad customer experience at my previous bank. Co-op customer service is very good, you get a native English speaker not someone in a call centre thousands of miles away, and they genuinely try to solve your problems rather than parroting a script. Reviewed on: 7th February 2018
Anon's avatar
Anon

brillliant app, great online access

5
just love the access and simplicity of this account - I can move money on the go, check my balance, it's perfect Reviewed on: 6th February 2018
Paula Davis's avatar
Paula Davis

Simples

5
Simple no frills account that is simple with an easy to use online banking system. Reviewed on: 31st January 2018
David Cooper's avatar
David Cooper

I LIKE THIS BANK

5
Good customer service never had any problems (yet) Reviewed on: 29th January 2018
Karen's avatar
Karen

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